Laura Hying
Oak Creek,WI
Summary
Dynamic and customer-focused professional with extensive experience at Speedway, excelling in customer service and inventory management. Proven ability to enhance customer satisfaction through effective conflict resolution and teamwork. Skilled in point-of-sale systems and maintaining safety compliance, consistently delivering exceptional service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Gas Station Attendant
Speedway
Milwaukee, WI
12.2025 - Current
- Operated fuel pumps and ensured compliance with safety protocols.
- Assisted customers with inquiries and provided product recommendations.
- Conducted routine maintenance checks on equipment to ensure functionality.
- Maintained cleanliness and organization of service areas and convenience store.
- Processed transactions efficiently using point-of-sale systems.
- Restocked shelves and monitored inventory levels for optimal supply management.
- Collaborated with team members to enhance customer service experience.
- Resolved customer complaints effectively, promoting satisfaction and loyalty.
- Maintained clean and orderly work station.
Personal Time Off
Personal Family Reasons
Oak Creek, WI
08.2025 - 12.2025
Server
Chilis
Franklin, WI
03.2024 - 07.2025
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Assisted in menu knowledge, answering questions about food and beverage offerings confidently.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
- Maintained cleanliness of dining area, adhering to health and safety regulations consistently.
- Processed customer orders accurately using point-of-sale systems for efficient transactions.
- Adapted quickly to changing restaurant demands during peak hours, maintaining composure under pressure.
Server Assistant
Zebb’s Family Restaurant
Milwaukee, WI
03.2023 - 10.2024
- Assisted servers in delivering food and beverages promptly to enhance customer satisfaction.
- Maintained cleanliness and organization of dining areas to support efficient service operations.
- Collaborated with kitchen staff to ensure timely preparation and presentation of menu items.
- Supported inventory management by restocking supplies and monitoring stock levels regularly.
- Trained new staff on restaurant protocols and service standards to ensure consistency.
- Handled guest inquiries and concerns with professionalism, contributing to positive dining experiences.
Server/bartender/banquet Server
University Club
Milwaukee, WI
06.2021 - 03.2023
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Trained new team members on menu knowledge and customer interaction techniques.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
Education
Associate of Arts -
MATC
Oak Creek, WIGED - Required
MATC
West Allis, WISkills
- Customer service
- Point-of-sale systems
- Inventory management
- Safety compliance
- Team collaboration
- Cash handling
- Equipment maintenance
- Product knowledge
- Conflict resolution
- Workstation organization
- Cleanliness standards
- Time management
- Order processing
- Menu assistance
- Staff training
- Service efficiency
- Complaint management
- Sales support
- Communication skills
- Emergency procedures
- Cleaning and sanitation
- Customer service and assistance
- Teamwork and collaboration
Timeline
Gas Station Attendant
Speedway
12.2025 - Current
Personal Time Off
Personal Family Reasons
08.2025 - 12.2025
Server
Chilis
03.2024 - 07.2025
Server Assistant
Zebb’s Family Restaurant
03.2023 - 10.2024
Server/bartender/banquet Server
University Club
06.2021 - 03.2023
Associate of Arts -
MATC
GED - Required
MATC