Laura Ibarra
Harlingen,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Head Cashier Supervisor
Dillard's
08.2012 - 10.2021
- Investigated daily variances and corrected errors to resolve discrepancies.
- Increased departmental organization by maintaining accurate records of financial transactions and creating detailed reports.
- Enhanced financial accuracy by consistently reconciling accounts and resolving discrepancies.
- Collaborated with auditors to ensure compliance with regulatory requirements during annual audits.
- Prevented potential fraud by implementing effective internal controls and regularly reviewing transactional data for unusual activity or inconsistencies.
- Provided exceptional customer service while addressing client inquiries regarding their financial matters in a timely manner.
- Handled day-to-day accounting processes to drive financial accuracy.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Cashier
H-E-B
01.2005 - 01.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
A & V Lopez
10.2002 - 01.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Accounting
The University of Texas Rio Grande Valley
Brownsville, TX2024
Nursing
The University of Texas Rio Grande Valley
Brownsville, TX2022
Nursing
The University of Texas Rio Grande Valley
Brownsville, TX2015
Nursing
The University of Texas At Brownsville And Texas Southmost College
Brownsville, TX2013
High School Diploma -
James Pace High School
Brownsville, TX05.2004
Skills
Organizational abilities
Cash handling expertise
Employee Scheduling
Customer Complaints Handling
Customer Service
Punctual and Reliable
Employee Training
Documentation And Reporting
Issue Resolution
Bank Deposit Preparation
Multitasking and Prioritizing
Critical Thinking
Decision-Making
Superior Work Ethic
Computer Proficiency
Adaptable to Changing Demands
Problem Anticipation and Resolution
Administrative Documentation
Records Organization
Timeline
Head Cashier Supervisor
Dillard's
08.2012 - 10.2021
Cashier
H-E-B
01.2005 - 01.2008
Customer Service Representative
A & V Lopez
10.2002 - 01.2005
Accounting
The University of Texas Rio Grande Valley
Nursing
The University of Texas Rio Grande Valley
Nursing
The University of Texas Rio Grande Valley
Nursing
The University of Texas At Brownsville And Texas Southmost College
High School Diploma -
James Pace High School