Laura Ingold
Social Circle,GA
Summary
Experienced professional with a strong background in medical clinical and administrative settings. Seeking a remote position to leverage expertise in customer service, patient advocacy, and prior authorization. Certified medical assistant with extensive experience in medical clinical settings, complemented by years of experience as a Medical Transcriptionist. Passionate about utilizing skills, education, and diverse experience to contribute effectively in a remote work environment.
Overview
32
32
years of professional experience
Work History
Certified Medical Assistant
Dermatology Center of Newton & Rockdale
09.2021 - Current
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicate with patients regarding their prescriptions
- Obtain Prior Authorizations for medications
Certified Medical Assistant
Harbin Clinic Dermatology
11.2013 - 08.2021
- Providing assistance to physicians and practitioners in the care of patients in a fast paced practice.
- Duties include assisting in surgeries and procedures, working in the EMR to record/scribe vital information relating to patient charts (Intake, HPI, Review of systems, Assessment/Plan), scheduling procedures, communicating with patients regarding care (prescriptions, instructions, referrals), maintaining pathology and referral logs, and working with insurance companies to obtain prior authorizations for medications.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Medical Transcriptionist
Self-employed
01.1999 - 01.2013
- Owned and operated a medical transcription business from my home.
- Transcribed medical notes for multiple physicians and sub-contracted work to other medical transcriptionists.
- Maintained billing, payroll, and customer service.
- After 2013 did PRN work for other transcription companies.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Ensured accurate medical records by transcribing audio recordings of medical professionals, contributing to high-quality patient care.
- Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
- Streamlined patient care processes by providing timely and accurate medical transcriptions for physician review.
- Recorded information using word processing, dictation and transcription software and equipment.
Medical Assistant
Harbin Clinic
01.1993 - 01.1997
- Performed usual duties of a medical assistant in this specialty such as Recording vitals, assisting physicians as needed, performing EKGs, administering injections, and handled messages regarding patient care.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Diploma - Medical Office Assisting
Coosa Valley Technical Institute
Rome, GA01.1988
BS - Healthcare Management
Western Governors University
06.2025
Courses - Medical Transcription
Coosa Valley Technical Institute
Rome, GA01.1999
Skills
- Accurate patient documentation
- Phlebotomy techniques
- Analytical problem-solving
- Basic life support
- Time management
- Compassionate patient assistance
- HIPAA compliance
- Attention to detail
- Specimens collection and processing
- Effective patient interactions
- Obtaining prior authorizations
- Communication with patients about their, care and medications
- Facilitating prior authorization approvals
- Multitasking and organization
- Safety compliance
- Patient assessments
- Infection control
Timeline
Certified Medical Assistant
Dermatology Center of Newton & Rockdale
09.2021 - Current
Certified Medical Assistant
Harbin Clinic Dermatology
11.2013 - 08.2021
Medical Transcriptionist
Self-employed
01.1999 - 01.2013
Medical Assistant
Harbin Clinic
01.1993 - 01.1997
BS - Healthcare Management
Western Governors University
Courses - Medical Transcription
Coosa Valley Technical Institute
Diploma - Medical Office Assisting
Coosa Valley Technical Institute