Laura Ingraham
Panama City,FL
Summary
Versatile and results-driven professional with extensive experience at Urgent Care Vet PC, excelling in veterinary technician roles and team leadership. Demonstrated expertise in animal examination and customer service, enhancing client satisfaction and animal care standards. Proven ability to streamline processes, achieving a 20% increase in efficiency. Skilled in laboratory skills and empathetic client relations, I am committed to excellence and innovation in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Veterinary Technician/Team Leader
Urgent Care Vet PC
Panama City, FL
07.2024 - Current
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Determined appropriate dosages of medication based on weight calculations using veterinary scales.
- Designed medication and exercise plans for animals to optimize health.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Developed educational and marketing materials detailing veterinary services.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
- Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Operated anesthesia, oxygen and monitoring equipment.
- Prepared and reviewed records and consent forms.
- Followed precise feeding instructions and schedules for animals under care.
- Provided postoperative care for animals recovering from surgery including providing pain management treatments.
- Prepared and labeled medications and instructed client on administration.
- Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
- Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Ordered supplies needed for the practice such as medications or medical instruments.
- Supervised vet techs and scheduled appointments.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Instructed staff members on proper handling techniques of animals during examinations or treatments.
- Collected samples of bodily fluids to analyze for parasites or other diseases.
- Operated x-ray machines and exposed radiographic films.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Educated clients on proper animal nutrition and preventive health care techniques.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
Production Worker
Central Maloney
Panama City, FL
04.2023 - 07.2024
- Set up and operated production machinery according to specific standards and protocols of company.
- Used hand trucks and forklifts to unload, load and transport items.
- Kept operations area neat and orderly to minimize obstacles.
- Monitored inventory levels and replenished supplies as needed.
- Communicated with team members regarding tasks assigned during shift.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Tracked production data such as number of items produced per hour, day, week.
- Cleaned up work area at end of shift to maintain safe working environment.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Adhered strictly to established guidelines and procedures while performing duties.
- Used daily system logs to document production information, discussing issues with management.
- Conducted routine maintenance checks on all machinery used in the production line.
- Met or exceeded target for on-time customer shipments.
- Troubleshot technical issues that arose during assembly process.
- Monitored production line operations to ensure efficiency and accuracy.
- Reported any issues to supervisor immediately for resolution.
- Performed minor repairs on machinery as needed.
- Used chemicals and solvents to clean equipment after paint applications.
- Loaded paint into equipment and adjusted controls to maintain consistent paint flow.
- Trained new employees in proper use of equipment and safety protocols associated with hazardous materials.
- Prepared surfaces for powder coating by sandblasting, degreasing and cleaning with solvents.
- Inspected finished product to ensure quality standards were met.
- Assisted other departments with special projects as needed.
- Monitored temperatures of ovens and adjusted accordingly to ensure proper curing of the powder coating.
- Applied powder coatings to various metal components using an electrostatic spray gun.
- Promoted safe working practices by observing company policies, which prevented hazards in workplace.
Equine Assistant
Hidden View Farm
Malvern, PA
08.2022 - 04.2023
- Researched new methods for caring for horses; implemented changes that improved efficiency or cost savings.
- Monitored grounds and reported damage or issues to supervisor before making repairs.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Provided guidance and instruction in riding techniques to beginner riders while ensuring their safety at all times.
- Assisted with the development and implementation of farm safety protocols.
- Coordinated with veterinarians to ensure proper care for the equines.
- Managed daily operations of equine facility, including scheduling staff and maintaining budget.
- Maintained cleanliness of stables and barns; performed regular inspections to identify potential problems or hazards.
- Conducted regular inventory of feed and supplies, coordinating restock as necessary.
- Operated ranch equipment for animal care and transport or field irrigation.
- Ensured all equipment was properly maintained and stored safely when not in use.
- Implemented new policies and procedures related to safety protocols at the facility.
- Supervised stable staff in the absence of the Stable Owner
- Administered medications to animals.
- Ordered supplies when needed to maintain a well-stocked stable environment.
- Administered medications and treatments as prescribed by veterinarians.
Construction Worker
Bothar Construction
Binghamton, NY
04.2021 - 09.2022
- Assembled structural components, replacing parts to meet regulatory code standards.
- Signaled truck driver to pour concrete and move chute, directing concrete on forms.
- Compacted grade using jumping jack or plate compactor equipment.
- Maintained safety of work areas by adhering to strict regulations.
- Restored damaged and worn stonework on old buildings or sites.
- Inspected work sites to ensure that all safety protocols were followed.
- Dismantled forms using basic and advanced tools.
- Directed casting of concrete and supervised laborers using shovels or special tools to spread.
- Protected surfaces from avoidable damages by using correct forming, bracing, preparation, and finishing techniques.
- Monitored wind, heat or cold throughout curing process.
- Assisted in loading and unloading supplies such as bags of cement onto trucks or wheelbarrows.
- Leveled and smoothed freshly placed concrete with a straight edge or float.
- Built forms to specific dimensions to shape wet concrete.
- Created requested finishes and results using small gravel for pebble appearance and other techniques.
- Provided assistance in completing projects within deadlines set by supervisor and client.
- Monitored conditions of the job site to prevent damage or accidents due to wet cement or other hazardous materials.
- Removed debris and waste to clean site after completing work.
- Set concrete forms to desired pitch and depth and aligned.
- Worked with teammates to move steel forms.
- Used numerous types of power tools and other equipment daily.
Insurance Agent
GEICO
Buffalo, NY
01.2018 - 01.2021
- Achieved repeat business and referrals through personalized services.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Processed payments received from clients promptly according to established procedures.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Advised customers on the best ways to minimize risks associated with their assets.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Collaborated with other departments within the organization to ensure successful operations.
- Developed strong customer relationships to encourage repeat business.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Mentored junior team members and managed employee relationships.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained a high level of professionalism when dealing with difficult customers.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Supported service team members to drive growth and development.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Assistant Barn Manager
Oakwood Manor
Castle Creek, NY
01.2016 - 01.2018
- I was in charge of mucking stalls, keeping the stable clean, dust and cobweb free to a professional standard
- Cleaned tack, water buckets, feed buckets and pastures
- Fed and watered
- Brought horses (stallions, geldings, mares, and foals) to and from pastures
- Checked fences to ensure of no damages
- Groomed, tacked, lunged
- Tuned up lesson horses
- Started yearlings
- Added extra miles on horses who needed to further their experience
Education
High School Diploma -
Home Schooled
Deposit, NY04-2013
Some College (No Degree) - Financial Management
Bryant And Stratton College
Getzville, NYSome College (No Degree) - Marketing Management
Erie Community College
Buffalo, NYSkills
- Equine experience
- Concrete finishing
- Heavy equipment operation
- Veterinary Technician Experience
- Blueprint reading
- Construction
- Insurance sales
- Backhoe operation
- Dozer
- Excavator
- Public Speaking
- Concrete forming
- Customer Service
- Typing
- Animal examination
- Intravenous injection
- Veterinary office administration
- Animal restraint
- Procedure billing
- Closed-chest CPR
- Suture removal
- Intramuscular injection
- IV medication administration
- Treatment administration
- Intravenous catheterization
- Laboratory skills
- Patient monitoring
- Animal behavior observation
- Surgical procedures and support
- Spay and neuter surgeries
- Infection control
- Vaccine administration
- Blood collection
- Vital signs
- Maintaining treatment notes
- Wound treatment
- Emergency and preventive care
- General anesthesia monitoring
- Complaint resolution
- Email management
- Problem resolution
- Call management
- Customer relations
- Microsoft outlook
- Call center operations
- Critical thinking
- Product knowledge
- Staff education and training
- Money handling
- Brand representation
- Information security
- Team collaboration
- Empathy and patience
- Complaint handling
- Inbound and outbound calling
- Call center experience
- Microsoft Excel
- Follow-up skills
- Time management
- Lead generation
- Lean manufacturing principles
- Proper masking procedures
- Strong communication skills
- Coating thickness measurement
- Quality control standards
- Equipment Repair
- Coating equipment operation
- Equipment troubleshooting
- Inventory control
- Safety and compliance
- Operation Monitoring
- Safety protocols and oversight
- Powder application expertise
- Efficient cleaning methods
- Powder coating materials knowledge
Certification
- Property and Casualty License, Present
- Forklift Certification, 10/01/23, Present
- Insurance License, 01/01/18, Present
- OSHA 10
- Insurance Producer License
- OSHA 10-hour course in Veterinary
- Driver's License, 08/01/12, 08/01/27, Clean Record
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Accomplishments
- Team lead in the first 4 months in a new career field.
- Top customer service agent in the country for four years with Geico
Languages
English
Professional
Timeline
Veterinary Technician/Team Leader
Urgent Care Vet PC
07.2024 - Current
Production Worker
Central Maloney
04.2023 - 07.2024
Equine Assistant
Hidden View Farm
08.2022 - 04.2023
Construction Worker
Bothar Construction
04.2021 - 09.2022
Insurance Agent
GEICO
01.2018 - 01.2021
Assistant Barn Manager
Oakwood Manor
01.2016 - 01.2018
- Property and Casualty License, Present
- Forklift Certification, 10/01/23, Present
- Insurance License, 01/01/18, Present
- OSHA 10
- Insurance Producer License
- OSHA 10-hour course in Veterinary
- Driver's License, 08/01/12, 08/01/27, Clean Record
High School Diploma -
Home Schooled
Some College (No Degree) - Financial Management
Bryant And Stratton College
Some College (No Degree) - Marketing Management
Erie Community College
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