LAURA IVORY
Denton,TX
Summary
Highly organized and dedicated Office Administrator with extensive experience in administrative support, team management, and customer service. Adept at managing office operations, optimizing workflows, and ensuring smooth team communication. Proven success in building relationships and solving complex problems in both medical and corporate environments. Knowledgeable Office Administrator with a solid background in managing administrative tasks in branch offices. Demonstrated ability to support office operations efficiently and contribute to a positive work environment. Proven skills in multitasking and customer service, consistently ensuring smooth day-to-day operations. Knowledgeable Office Administrator with a solid background in managing administrative tasks in branch offices. Demonstrated ability to support office operations efficiently and contribute to a positive work environment. Proven skills in multitasking and customer service, consistently ensuring smooth day-to-day operations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
On-Call Branch Office Administrator
Edward Jones
06.2024 - Current
- Updated client records accurately, maintaining up-to-date profiles that facilitated efficient service delivery from financial advisors.
- Maintained strong relationships between financial advisors and clients by facilitating regular communication and updates on account statuses.
- Managed sensitive client information responsibly, adhering to strict confidentiality guidelines to protect privacy and comply with regulations.
- Maintained friendly and professional customer interactions.
Principal
Hivory Pink Drink, Inc
01.2015 - Current
- Generate leads for new sales through telephone, internet marketing, and local marketing
- Promptly respond to general inquiries via email, text message, and telephone
- Train and maintain a team of over 10,000 independent distributors
- Put active listening skills to use by personalizing a game plan and regimen to fit each individual's need to ensure results
- Plan and organize promotional events to expand brand recognition and customers
Medical Office Coordinator
PET/CT Imaging of North Texas
01.2023 - 02.2024
- Managed patient inquiries with a focus on delivering exceptional customer service, resulting in a 100% positive review rate and contributing to the positive reputation of the healthcare facility
- Worked with healthcare providers to coordinate patient flow and minimize wait times, ensuring efficient front desk operations
- Exhibited strong problem-solving patient complaints on the first call, resolving 99% of issues and maintaining a high level of patient satisfaction
- Supervised scheduling of 20+ patients per day according to patient preferences
- Implemented digital filing system to organize files, reducing old information and repeat records by 80%
- Protected patient files, organized pertinent paperwork, and shredded sensitive data in compliance with HIPAA
- Verified insurance eligibility and benefits with patients and insurance companies with 97% accuracy
- Responsible for daily operations of the center, including marketing, advertising
- Advocated for insurance approval for each patient, including scheduling peer-to-peer reviews
Office Coordinator
Fremont Investment and Loan
01.1999 - 01.2004
- Managed incoming client calls, transferred calls to appropriate departments, and answered client concerns
- Maintained office equipment, including computers, printers, and copiers, increasing efficiency by 14%
- Coordinated calendars for ten staff members, including scheduling meetings, events, and business trips
- Ordered and distributed office supplies, decreasing unnecessary expenditures by 63%
- Provided administrative support to staff members, assisting with daily tasks to promote productivity across the organization.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that increased client retention rates.
Education
Texas Tech University
Lubbock, TXSkills
- Adobe Acrobat
- Salesforce
- Microsoft 365
- Google Workspace
- Marketing Specialist
- Skilled Problem Solver
- Strong Organization
- Client Relationship Building
- Branch Operations Management
- Attention to Detail
Certification
- Real Estate License, Champion School of Real Estate
- SABRE Certified, American Airlines
Timeline
On-Call Branch Office Administrator
Edward Jones
06.2024 - Current
Medical Office Coordinator
PET/CT Imaging of North Texas
01.2023 - 02.2024
Principal
Hivory Pink Drink, Inc
01.2015 - Current
Office Coordinator
Fremont Investment and Loan
01.1999 - 01.2004
Texas Tech University
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