Summary
Overview
Work History
Education
Skills
Timeline
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Laura Jackson

Rincon,GA

Summary

Dynamic leader with proven expertise in warehouse operations and process improvement, honed at Target Distribution Center. Excelled in streamlining operations, enhancing workflow, and leading teams to exceed production goals. Skilled in inventory management and conflict resolution, achieving significant efficiency improvements. Demonstrates exceptional communication skills and a commitment to safety and quality control.

Resourceful Lead Warehouse Worker recognized for high productivity levels and ability to complete tasks efficiently. Possess specialized skills in inventory management, logistics coordination, and safety compliance. Excel in leadership, problem-solving, and teamwork, ensuring smooth warehouse operations and effective team collaboration.

Overview

16
16
years of professional experience

Work History

Lead Warehouse Worker

Target Distribution Center
Port Wentworth, GA
10.2018 - Current
  • Identified opportunities to streamline operations through automation or other means.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Managed shipping, receiving activities, including tracking incoming, outgoing shipments.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Used computer and company software to enter shipment and inventory records.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Maintained inventory records with timely updates.
  • Implemented quality control measures to ensure accuracy of orders prior to shipment.
  • Developed efficient processes to improve workflow in the warehouse.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Trained and supervised warehouse staff, ensuring proper safety procedures were followed.
  • Led and complied with safety and wellbeing efforts on assigned shift.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked with cross-functional teams to achieve goals.

Shift Manager

PetSmart Charities
Pooler, GA
09.2014 - 10.2018
  • Coached employees on interactions with customers to drive exceptional service.
  • Reinforced rules to promote superior employee performance.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Determined budgets, production goals and rates based on company policies and requirements.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Implemented cost-control measures to maintain budgetary guidelines.
  • Provided coaching and guidance to team members when necessary to improve performance.

Customer Service Representative

Art Van Pure Sleep
Warren, MI
07.2009 - 09.2014
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Supported sales team members to drive growth and development.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Excelled in exceeding daily credit card application goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Promoted available products and services to customers during service, account management and order calls.

Education

High School Diploma -

Lincoln High School
Warren, MI
06-2003

Skills

  • Warehouse safety
  • Shipping and receiving
  • Supply chain
  • Materials management experience
  • Materials transportation
  • Problem-solving
  • Inventory control
  • Conflict resolution
  • Attention to detail
  • Warehouse operations
  • Project coordination
  • Labor scheduling
  • Cost control
  • Multitasking and organization
  • Task delegation
  • Communication skills
  • Quality control
  • Inventory cycle counting
  • Inventory management
  • Process improvement
  • Workflow optimization
  • Employee training
  • Workforce planning
  • Supervisory experience
  • Time management
  • Safety and compliance
  • Performance monitoring
  • Worksite supervision
  • Performance improvement

Timeline

Lead Warehouse Worker

Target Distribution Center
10.2018 - Current

Shift Manager

PetSmart Charities
09.2014 - 10.2018

Customer Service Representative

Art Van Pure Sleep
07.2009 - 09.2014

High School Diploma -

Lincoln High School

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Laura Jackson