Laura James
Newburgh,IN
Summary
I stay patient during conflicts, and can handle a difficult situation with guests, and maintain a fair environment. I am willing to learn quickly and work hard at always improving myself and my abilities. I try to create a healthy work space and get along with my peers and higher-ups.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Omni Lead
Dicks Sporing Goods
Evansville, IN
10.2023 - 12.2023
- Retrieved items off the floor and from backstock for online orders.
- Managed a team of three to five people a day to complete three hundred to a thousand orders a day for holiday season.
- Packed orders efficiently and safely for FedEx.
- Maintained protocols when packaging fragile items and wrapped them securely in the correct sized packages.
- Reported any damaged or defective items to supervisor immediately upon discovery.
- Inspected packages for proper labeling prior to loading onto conveyor belts for shipment.
- Recorded daily shipping and receiving activities into computerized database system.
- Acquired knowledge of items locations in the store and collected them in a timely and organized manner by section or brand.
- Effectively balanced time management helping costumers also find what the came for while looking for orders on the floor.
- Putting in overtime to complete orders before close to ensure orders get delivered on time.
Apparel Team Lead
Dicks Sporing Goods
Evansville, IN
07.2022 - 10.2023
- Planned schedules for my team weekly.
- Maintained deadlines for floorplans.
- Worked overtime in the morning or late after hours to stay on schedule.
- Trained new associates in maintaining cleanliness on the floor, and keeping up with company standards
- Trained new associates in other departments, such as footwear and register.
- Covered other departments when they were low staffed and needed backup.
- Managed the functions of the floor during manager meetings and lunches.
- Ran registers when supervisors were on breaks.
- Diffused conflicts between associates and managers.
- Assigned tasks to staff members based on their strengths and abilities.
- Greeted customers to determine wants or needs.
- Monitored employee productivity and provided constructive feedback and coaching.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
- Resolved customer complaints regarding product quality or service in a timely manner.
- Developed a daily plan for the apparel department to ensure objectives were met efficiently.
- Changed sales signs weekly.
- Reticket items during price changes.
- Processed clearance transfers and claims.
Apparel Sales Associate
Dicks Sporting Goods
Evansville, IN
11.2021 - 07.2022
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Recorded and reported thefted items to authorities.
- Prevented theft during checkout and from changing rooms.
- Cleaned shelves, counters and tables to maintain organized store.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Processed trucks and products weekly early before store opening.
- Achieved personal and store sales goals with sound customer service and sales protocol.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Utilized POS systems efficiently while ensuring accuracy during checkout processes.
- Implemented store visual standards with proper product placement and advertisement displays.
- Stayed overnight to do projects so we would meet deadlines for floorplans.
- Came in early or stayed past my shift to get ahead of schedule.
- Maintained a neat and orderly appearance of the store merchandise.
Server
Hacienda Restaurant & Catering
Evansville, IN
05.2021 - 11.2021
- Served up to five tables at a time.
- Served up to ten people at one table.
- Carried large trays to tables and never dropped a plate.
- Served alcohol to tables, but never worked the bar.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepped other tables if another server was swamped.
- Bused other tables to help another server or host, and quicken wait times.
- Worked efficiently with host staff and kitchen to get tables food quickly and with a smile.
- Garnished dishes and beverages to serve visually appealing menu items.
- Completed side work before the end of each shift. This included cleaning my area, a work station, and a section of the kitchen or breakroom.
- Maintained records of transactions made during shift as required by law or company policy.
Restaurant Hostess
Hacienda Restaurant & Catering
Evanville, IN
06.2018 - 05.2020
- Greeted every person coming in for dinning and bar.
- Regulated wait times for tables based off of kitchen times.
- Showed our guests to their table, recommended the different salsas available to them, and sometimes served their appetizers and drinks.
- Bused tables to speed up wait times.
- Answered phones, and took orders for takeout.
- Bagged takeout orders in the kitchen, and delivered to costumers in the lobby or to their cars.
- Hourly bathroom cleaning and checkups.
- During COVID shutdown I helped repaint walls, and deep clean kitchen, dinning room, and bathrooms.
- After re-opening I did the sanitizing every hour; front door to back door, kitchen and dinning.
Education
High School Diploma -
Castle High School
Newburgh, IN05-2018
Skills
- Peer Counseling
- Decision-Making
- Listening Actively
- Attention to Detail
- Staff Supervision
- Problem-Solving
- Conflict Mediation
- Relationship Development
- Critical Thinking
Affiliations
- Painting to express creativity and originality
- Puzzles to improve problem solving skills
- Playing old games I used to play as a child to reconnect with a younger more optimistic verson of myself
- Going to the gym to keep up engery and health
Languages
Spanish
Limited
Certification
- License to serve alcohol in the state on Indiana
Accomplishments
- Promoted to Apparel Lead
- Promoted to Omni Lead
References
References available upon request.
Timeline
Omni Lead
Dicks Sporing Goods
10.2023 - 12.2023
Apparel Team Lead
Dicks Sporing Goods
07.2022 - 10.2023
Apparel Sales Associate
Dicks Sporting Goods
11.2021 - 07.2022
Server
Hacienda Restaurant & Catering
05.2021 - 11.2021
Restaurant Hostess
Hacienda Restaurant & Catering
06.2018 - 05.2020
High School Diploma -
Castle High School