Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Interests
Work Availability
Quote
Timeline
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Laura Jara Castro

Supervisor Of Coordinators
Bayamon,PR

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Dedicated Supervisor with track record of success ensuring productivity within demanding service environment. Effective team leader effective at meeting deadlines and ensuring highest standards of organization. Implements methodical and thorough approach to leadership. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated costumer services expertise. Customer-focused professional with successful 4-year career in Interpreting sector. Motivated manager with demonstrated knowledge of Costumer Service best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
4
4
Languages

Work History

Supervisor of Interpreting Coordinators

Interpreters And Translators, Inc.
Glastonbury, CT
03.2021 - Current
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Trained new employees for production positions.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Worked with management team to implement proper division of responsibilities.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Maintained compliance with company policies, objectives and communication goals.
  • Consistently met quarterly sales goals and increased customer retention rate year-over-year.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Drove operational improvements which resulted in savings and improved profit margins.

Interpreting Coordinator

Interpreters And Translators, Inc.
Glastonbury, CT
12.2017 - 03.2021
  • Received and responded to customer requests via emails, telephone calls and in-person interactions.
  • Scheduled appointments for interpretation services in spoken languages, ASL, CDI, tactile and CART services.
  • Manually assigned and confirmed interpreters based on their expertise, cost and location.
  • Analyzed project logistics using industry expertise and independent judgment.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Created and updated detailed work instructions for internal use.
  • Led comprehensive staff member training covering key topics.
  • Resolved employment-related disputes through proactive communication.
  • Gathered and organized materials to support operations.

Education

Bachelor of Arts - Foreign Languages And Literatures

Universidad De Puerto Rico
Rio Piedras, San Juan, PR
08.2012 - 05.2017

Skills

Telephone etiquette

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Accomplishments

  • Collaborated with team of 6 in the development of multiple projects to solidify processes, raise profit margins and streamline communication with other departments.
  • Supervised team of 9 staff members.

Software

Outlook

Excel, Word, Powerpoint

CRM

Zoom, Teams & Google meets

Interests

Reading

Rock climbing

Soccer

Hiking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb

Timeline

Supervisor of Interpreting Coordinators

Interpreters And Translators, Inc.
03.2021 - Current

Interpreting Coordinator

Interpreters And Translators, Inc.
12.2017 - 03.2021

Bachelor of Arts - Foreign Languages And Literatures

Universidad De Puerto Rico
08.2012 - 05.2017
Laura Jara CastroSupervisor Of Coordinators