Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Laura Jarvis

Fort Worth,TX
Laura Jarvis

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through Number years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

12
years of professional experience

Work History

Clint Clopton

Secretary
06.2023 - 06.2023

Job overview

  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.

Jack In The Box

Cashier
08.2021 - 11.2021

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Laura Lighting

Coordinator
11.2018 - 08.2021

Job overview

  • Entered data, generated reports, and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Gathered and organized materials to support operations.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Handled incoming and outgoing shipping and receiving activities.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Inventoried and ordered office supplies to maintain availability of products.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Zen Hookah Lounge

Manager
08.2011 - 09.2013

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

Katy High School
Katy, TX

05.2018

Skills

  • HIPAA Guideline Compliance
  • Organize Files
  • Keyboarding Skills
  • Inventory Purchasing
  • Complex Problem-Solving
  • Customer Relations and Communications
  • Social Media Updating
  • Reading Comprehension
  • Verbal and Written Communication
  • Set Appointments
  • Mail Distribution

Timeline

Secretary

Clint Clopton
06.2023 - 06.2023

Cashier

Jack In The Box
08.2021 - 11.2021

Coordinator

Laura Lighting
11.2018 - 08.2021

Manager

Zen Hookah Lounge
08.2011 - 09.2013

Katy High School

Laura Jarvis