LAURA JAVADIN
Chino,CA
Summary
Dynamic professional with extensive experience at Irvine Company, excelling in management and customer service. Proven track record in performance management and project coordination, achieving 95% and higher occupancy rates, and optimizing operational efficiencies. Strong problem-solving skills, complemented by effective communication, drive team success and enhance customer satisfaction.
Overview
15
15
years of professional experience
Work History
Parent & Caregiver
California
Chino, California
09.2019 - Current
- Scheduled appointments and managed calendars for household of four, ensuring timely coordination.
- Led conflict resolution discussions, mediating effectively to propose solutions.
- Managed monthly budget and activity planning, optimizing financial oversight.
- Oversaw fundraising events as VP of Fundraising at local elementary school.
- Maintained clean and well-organized environment for household happiness and safety.
Community Manager
Irvine Company
Irvine, CA
03.2019 - 09.2019
- Lead team of five in daily operations to maintain and exceed monthly sales and maintenance goals
- Plan, budget, and execute resident community events using vendors and fiscal year event budget
- Report directly to Sr. Director of Operations on weekly and monthly occupancy goals and team strategies
- Draft monthly variance report reviewing G/L accounts and comparing property health for fiscal year budget
- Partner with Maintenance Manager to determine budget and projects for the upcoming fiscal year
- Create action plans for employees to reach personal and career goals, hold performance reviews
- Create action plans for renovation projects with corporate project managers and execute to team
- Provide superior customer service when handling resident escalations and empower team to as well
Assistant Property Manager
Irvine Company
Irvine, CA
05.2018 - 03.2019
- Assist with decentralization of processes from corporate back to onsite teams at various communities
- Partner with Service Managers to ensure vendor completion of scheduled projects are completed
- Hold 1:1s with Community Relations Representatives to ensure growth and accuracy of work
- Audit account files for move-in and move-outs to ensure compliance with standard operating procedures
- Manage property debts through delinquency review, evictions, and final account statements
- Complete property quality inspection walks monthly with upper management
- Create and approve vendor invoices for turnover work and recurring property maintenance
Systems Support Team Lead
Irvine Company
Irvine, CA
11.2017 - 05.2018
- Create and communicate rollout of new processes through writing and editing standard operating procedures
- Manage team of five direct reports and analyze trends in performance
- Interact with 3rd party vendors and internal teams to troubleshoot and resolve complex software problems.
- Write and edit policies and procedures, and ensure data integrity of all accounts through monthly audits
- Work directly with communities to resolve any ledger discrepancies, resulting in faster customer service
- Complete accounting month end processes for all Irvine Company Apartment Communities on a monthly basis
- Recruit, coach, train, and develop new team members through audits and 1:1s to ensure growth and accuracy
Sr. Financial Service Representative
Irvine Company
Irvine, CA
04.2016 - 11.2017
- Hold bi-weekly 1:1s with my team to address coaching opportunities with audits, and highlight team wins
- Review and approve all outgoing final account statement revisions made during team delinquency review
- Score team calls bi-weekly to coach customer service opportunities and nominate excellency in service
- Presented business proposals to senior management to implement changes to current procedures
- Handle and resolve escalated customer service calls with ease when calls require manager assistance
- Manage transition from Microsoft Office to Google Suite through being a Google Groups Manager for team
- Excelled as Outreach Ambassador in bridging the gap between communities and the corporate office
Financial Service Representative
Irvine Company
Irvine, CA
08.2014 - 04.2016
- Maintain quality assurance customer service call scores between 90-100% at all times
- Demonstrate strategic thinking to streamline tasks and improve efficiencies for future growth in focus groups
- Manage G/L accounts for apartments division and resolve discrepancies on ledgers
- Prepare and process delinquent and eviction accounts for collections and write-off
- Create, process, and manage final account statements companywide and make necessary revisions
- Reduced current and former delinquency accounts through contacting residents for outstanding balances
Leasing Consultant
Irvine Company
San Diego, CA
03.2011 - 08.2014
- Achieve and maintain 95% occupancy through sales during and after company acquisition of Archstone
- Top sales performer consistently through exceeding sales goals
- Generate revenue through leases, resident retention, marketing apartments, and negotiating lease terms
- Prepare and process all new move-in paperwork and pre-inspections of vacant apartments
- Work with local relocation agencies in setting appointments and creating referral relationships
Guest Service Agent
Hyatt Regency Boston
Boston, MA
11.2010 - 03.2011
- Accountable for a cash bank of $1500 each day
- Collaborate with sales and housekeeping to reserve, prepare, and block rooms for group arrivals
- Generate revenue through upselling available rooms and amenities when creating reservations
- Manage in-room dining orders and end of shift tip reports for team
Education
B.S. - Hospitality and Hotel Management
San Diego State University
San Diego, CA01.2010
Skills
- Management and leadership
- Performance management
- Problem solving
- Time management
- Customer service
- Sales strategies
- Effective communication
- Project coordination
Timeline
Parent & Caregiver
California
09.2019 - Current
Community Manager
Irvine Company
03.2019 - 09.2019
Assistant Property Manager
Irvine Company
05.2018 - 03.2019
Systems Support Team Lead
Irvine Company
11.2017 - 05.2018
Sr. Financial Service Representative
Irvine Company
04.2016 - 11.2017
Financial Service Representative
Irvine Company
08.2014 - 04.2016
Leasing Consultant
Irvine Company
03.2011 - 08.2014
Guest Service Agent
Hyatt Regency Boston
11.2010 - 03.2011
B.S. - Hospitality and Hotel Management
San Diego State University