Laura Jedrzejewski
McHenry,IL
Summary
During my career with Follett, I have taken the opportunity to grow my knowledge and act as a liaison between many departments.
- I assist with the Sales onboarding process. I have created a PowerPoint presentation and run a training sessions for our Content Sales Team. I teach our new hires how our teams work together and demonstrate how to effectively use Salesforce for Project Management.
- I am an advocate for our Team, and I have had great success with IT enhancements to improve processes and system enhancements for our Department.
- I was chosen to be a member of the Sales Advisory Board.
- I worked as a member of the Senior Rep Program during my time in Customer Service.
Overview
17
17
years of professional experience
Work History
Senior Classroom Project Coordinator
Follett Content Solutions
08.2017 - Current
- I manage large Classroom Projects for key accounts, including Chicago Public Schools and New York DOE, that require special handling and a high level of ingenuity.
- I identify and adapt to project dependencies, altering strategic prioritization through the utilization of Salesforce.
- I function as primary liaison between the Service Center, Sales, Customers, and Management, leading seamless coordination between teams.
- I have authored best practice guidelines, created customized checklists, and assisted with the development of our Team's Editing process.
Dedicated Customer Service Representative
Follett School Solutions
09.2015 - 08.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
Daycare Director
Kindercare
07.2007 - 06.2010
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
- Conducted trainings and mentored staff, consistently improving performance.
- Managed, observed and evaluated lead teachers, teacher assistants and kitchen staff.
- Recruited, selected and retained quality administrators, teachers and support staff.
Kindergarten Teacher
Antioch Lower Grade School
08.2006 - 06.2007
- Built positive relationships with students and families for safe, trusted learning support.
- Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
- Monitored and evaluated student progress through regular assessments and observations.
Education
Bachelor of Arts - Elementary Education And Social Science
Ashford University
Clinton, IA05.2006
Skills
- Customer Satisfaction
- Professional Relationships
- Project Tracking Database Technology
- Microsoft Excel
- PowerPoint
- Salesforce
- Kickoff Meetings
- Presentation Abilities
Timeline
Senior Classroom Project Coordinator
Follett Content Solutions
08.2017 - Current
Dedicated Customer Service Representative
Follett School Solutions
09.2015 - 08.2017
Daycare Director
Kindercare
07.2007 - 06.2010
Kindergarten Teacher
Antioch Lower Grade School
08.2006 - 06.2007
Bachelor of Arts - Elementary Education And Social Science
Ashford University
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