Laura Jeneault
Canandaigua,NY
Summary
Human Resources professional with strong track record in managing HR operations and driving organizational success. Proven ability to foster team collaboration and adapt to evolving needs. Skilled in employee relations, talent acquisition, and performance management. Known for reliability, strong communication, and results-driven approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Benefits Specialist
School Of The Holy Childhood
10.2024 - Current
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Updated HRIS systems as needed to reflect benefit-related changes accurately, maintaining up-to-date records for all team members.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Performed benefits audits to identify discrepancies and opportunities for improvement in plan design or administration.
Human Resources Manager
Transpo Bus Services
02.2024 - 06.2024
- Executed overall administrative functions, including updating employee files, leave administrative and benefits management.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation with Paychex Flex.
- Facilitated onboarding sessions for new hires
- Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Created job descriptions, ensured compliance with federal and state laws, maintained postings, stayed current with labor laws, and create the employee handbook from scratch.
Human Resources Manager
Weco Manufacturing
03.2022 - 10.2023
- Executed overall administrative functions, including updating employee files, quarterly billing, maintaining employee timesheets and weekly payroll processing through Paylocity to achieve accurate and up-to-date files
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Provided guidance to managers and employees on talent management, payroll, NYS DBL/PFL, FMLA and benefits.
- Updated job descriptions, ensured compliance with federal and state laws, maintained postings, stayed current with labor laws, and updated and maintained the employee handbook
HR & Payroll Specialist
JK Findings
12.2021 - 03.2022
- Processed payroll using Ceridian Dayforce, leveraging the software efficiently to maintain a high level of responsiveness
- Enhanced employee satisfaction with payroll services by promptly addressing concerns and providing clear communication on policies and procedures.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
HR Business Partner
EagleView Technologies
09.2021 - 12.2021
- Led HR department, using solid understanding of HR concepts and principles to oversee functions including payroll, benefits, recruitment, and onboarding.
- Collaborated with upper management on compensation planning to approve promotions and increases while carrying out and reporting on approved changes.
- Processed weekly and biweekly multi-state payroll using ADP Workforce Now.
- Filed FMLA/ADA claims, NYS Paid Family Leave (PFL), and disability/WA remaining approachable and responsive throughout to help employees succeed.
- Partnered with legal counsel to ensure compliance with employment regulations, reducing potential liability risks for the organization.
- Optimized onboarding processes for new employees, ensuring seamless integration into their roles from day one.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
Human Resources Assistant
Rochling Medical Rochester
11.2018 - 07.2021
- Promoted employees' economic security through benefits administration, including medical benefits, open enrollment, and qualifying life event changes to make a difference in the organization.
- Coordinated with external recruiters to fill vacancies efficiently, aligning talent acquisition with organizational needs.
- Processed weekly and biweekly payroll using Paychex Flex.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Assisted with creating employee handbooks and manuals.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
Service Coordinator, Dispatcher
O'Connell Electric
05.2016 - 11.2018
- Processed all work orders for billing, following company guidelines to execute tasks with integrity, compliance, & confidentiality
- Managed approximately 30 incoming calls, emails and faxes per day from customers, maintaining the schedule of service calls to coordinate which staff would take calls and when.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Education
Bachelor of Science - Employment Relations
SUNY-Potsdam
Potsdam, NY05.2000
Associate of Applied Science - Business Administration
Briarcliffe, The College F Business And Technology
Patchogue, NY06.1994
Skills
- Employee Onboarding
- Benefits Administration
- HR Policies Implementation
- HRIS Systems
- Employee Relations
- Benefits explanation
- Payroll Processing
- NYS DBL/PFL, FMLA Administration
- Employee Handbook Development
- Leave management
Certification
- SHRM Certified Professional (SHRM-CP) - Society for Human Resource Management.
Timeline
Benefits Specialist
School Of The Holy Childhood
10.2024 - Current
Human Resources Manager
Transpo Bus Services
02.2024 - 06.2024
Human Resources Manager
Weco Manufacturing
03.2022 - 10.2023
HR & Payroll Specialist
JK Findings
12.2021 - 03.2022
HR Business Partner
EagleView Technologies
09.2021 - 12.2021
Human Resources Assistant
Rochling Medical Rochester
11.2018 - 07.2021
Service Coordinator, Dispatcher
O'Connell Electric
05.2016 - 11.2018
Bachelor of Science - Employment Relations
SUNY-Potsdam
Associate of Applied Science - Business Administration
Briarcliffe, The College F Business And Technology
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