Laura Jensen
STILLWATER,MN
Summary
Accomplished Customer Service Lead at Ulta Beauty, adept in resolving complex issues, enhancing customer satisfaction, and mentoring team members. Skilled in cash handling and customer relations, demonstrated exceptional ability to streamline operations and drive productivity. Proven track record in food preparation and customer service, ensuring high-quality standards and compliance with safety regulations. Detail-oriented team player with strong organizational skills.
Overview
9
9
years of professional experience
Work History
Customer Service Lead
Ulta Beauty
10.2023 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Department Coordinator
TJ Max
02.2022 - 10.2023
- Oversaw daily operations, ensuring smooth workflows and timely completion of tasks within the department.
- Created detailed project plans to guide department initiatives from inception to completion.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Cook/Server
Leo's Grill And Malt Shop
02.2022 - 02.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Student Supervisor/Cook
NDSU Dining
09.2019 - 01.2021
- Managed day-to-day operations of the supervised area, maintaining a safe and efficient workspace
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Cook/Manager
Victoriano's Pizza
06.2015 - 08.2020
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Adapted cooking methods to accommodate special dietary requests without compromising dish integrity or taste.
- Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
- Upheld strict food safety guidelines to minimize the risk of contamination or illness resulting from improper handling practices.
- Provided exceptional customer service by addressing diner concerns promptly and professionally.
Education
Bachelor of Arts - Musical Theater
NDSU
Fargo, NDAssociate of Applied Science - Business
Century College
White Bear Lake, MN01.2026
Skills
- Cash Handling
- Customer Relations
- Video Production Knowledge
- Food Preparation
- Customer Service and Engagement
- Photo editing experience
Timeline
Customer Service Lead
Ulta Beauty
10.2023 - Current
Department Coordinator
TJ Max
02.2022 - 10.2023
Cook/Server
Leo's Grill And Malt Shop
02.2022 - 02.2023
Student Supervisor/Cook
NDSU Dining
09.2019 - 01.2021
Cook/Manager
Victoriano's Pizza
06.2015 - 08.2020
Bachelor of Arts - Musical Theater
NDSU
Associate of Applied Science - Business
Century College