Laura Jernegan
Spokane
Summary
Versatile and dynamic professional with a proven track record at 18 Wheels USA, adept in forklift operation and certified in safety protocols. Excelled in enhancing warehouse efficiency and fostering positive client relationships as a Caregiver and Call Center Representative. Skilled in empathetic communication and efficient material handling, consistently delivering top performance and improving operational productivity.
Overview
9
9
years of professional experience
Work History
Forklift Operator
18 Wheels USA
11.2023 - 02.2025
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
Caregiver
Angel Senior Care
10.2018 - 08.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Call Center Representative
Arc Of Spokane
04.2016 - 03.2017
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Education
Associate of Science - Plant Biology
Spokane Falls Community College
Spokane, WAGED -
Adult Learning Center
Spokane, WA04-2014
Skills
- Forklift operation
- Forklift operator certification
- Loading and unloading
- Shipping and receiving
Timeline
Forklift Operator
18 Wheels USA
11.2023 - 02.2025
Caregiver
Angel Senior Care
10.2018 - 08.2023
Call Center Representative
Arc Of Spokane
04.2016 - 03.2017
Associate of Science - Plant Biology
Spokane Falls Community College
GED -
Adult Learning Center
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