Laura Jerry
New Caney
Summary
Expert in office administration, specializing in operational optimization and workflow enhancement. Strong organizational and leadership skills drive team productivity and efficiency. Proficient in office software, scheduling, and resource management, leading to significant operational improvements.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Manager
Corrigan Housing Authority
10.2017 - Current
- Ensured confidentiality of sensitive employee and client information to maintain trust and integrity.
- Delivered exceptional customer service by addressing client inquiries via phone and email.
- Streamlined document handling, reducing turnaround time for client requests.
- Regularly reconciled accounts payable and receivable to uphold accurate financial records.
- Managed office inventory through oversight of ordering, requisitions, stocking, and shipment receiving.
- Served as liaison between upper management and staff to facilitate timely communication of concerns.
- Maintained professionalism while resolving issues with dissatisfied customers.
- Delegated tasks effectively to enhance team productivity and oversee daily workflow.
Law Enforcement Dispatcher
Conroe Police Department
10.2014 - 02.2016
- Enhanced response times by prioritizing emergency calls and dispatching personnel effectively.
- Maintained comprehensive records of incidents and caller information for accurate future documentation.
- Received and dispatched both 911 and non-emergency calls to appropriate agencies and officers.
- Entered criminal record checks, driver's license numbers, and warrants into telecommunications systems for officer requests.
- Questioned callers to identify nature and location of issues for accurate response direction.
- Assisted callers during emergencies by providing critical information and support.
- Relayed real-time updates to first responders via electronic communication, telephone, and radio.
- Routed calls to police, fire, and ambulance services based on individual needs.
Law Enforcement Dispatch Supervisor
Polk County Sheriff's Office
05.2004 - 10.2014
- Supervised 13 employees, delivering training to enhance performance.
- Streamlined dispatch operations with efficient scheduling and routing strategies.
- Coordinated emergency responses with first responders to ensure public safety.
- Managed daily workloads for optimal personnel utilization in service demands.
- Conducted audits on dispatcher call logs, identifying discrepancies for corrective actions.
- Maintained accurate records of calls and employee attendance in databases.
- Implemented schedule and policy changes, developing new procedures with management.
Education
High School Diploma -
Brazoswood High School
Clute05-1987
Skills
- Customer service and support
- Office management
- Organizational skills
- Data entry
- Clear oral and written communication
- Billing and bookkeeping
- Administrative support
- Payroll processing and budgeting
- Human resources management
- Office administration
- Proficient in QuickBooks
- Problem-solving
Certification
- Zero &Sporadic Income Training
- NSPIRE for Public Housing Certification
- CJIS Security Awareness Cerification
Timeline
Office Manager
Corrigan Housing Authority
10.2017 - Current
Law Enforcement Dispatcher
Conroe Police Department
10.2014 - 02.2016
Law Enforcement Dispatch Supervisor
Polk County Sheriff's Office
05.2004 - 10.2014
High School Diploma -
Brazoswood High School
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