Laura Jimenez
Layton
Summary
Dynamic Early Childhood Educator with a proven track record at Child Development Center HAFB, adept in classroom management and fostering strong relationships. Leveraged active listening and critical thinking to enhance customer satisfaction at Bed Bath & Beyond. Demonstrated exceptional multitasking as a Restaurant Hostess, ensuring high levels of customer service and efficient problem resolution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Early Childhood Educator
Child Development Center HAFB
11.2020 - Current
- Established a nurturing environment to support emotional development, allowing children to express feelings safely.
- Developed individualized learning strategies for diverse student needs, promoting inclusivity in classroom settings.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
- Contributed to staff meetings and professional learning communities, sharing insights and strategies for continuous improvement of teaching practices.
- Mentored new educators, providing guidance on effective teaching approaches and classroom management techniques.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Implemented evidence-based behavior management systems to maintain a positive atmosphere conducive to learning for all students.
- Managed challenging behaviors effectively through the use of preventative strategies and consistent reinforcement of expectations, resulting in improved classroom dynamics.
Customer Service Representative
Bed Bath & Beyond
08.2018 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Restaurant Hostess
Texas Roadhouse
08.2016 - 08.2018
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Education
High School Diploma -
Mountain High School
Kaysville, UT05-2018
Skills
- Active Listening
- Problem-solving
- Classroom management
- Relationship building
- Customer service
- Critical thinking
- Problem resolution
- Computer proficiency
- Conflict resolution
- Payment processing
- Complaint handling
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
Certification
- Pediatric First Aid/CPR/AED - American Heart Association or American Red Cross.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Early Childhood Educator
Child Development Center HAFB
11.2020 - Current
Customer Service Representative
Bed Bath & Beyond
08.2018 - 06.2020
Restaurant Hostess
Texas Roadhouse
08.2016 - 08.2018
High School Diploma -
Mountain High School
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