Laura Joaquim
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
LISTING COORDINATOR
Compass Real Estate, LLC
02.2021 - Current
- Managed residential housing Listings for Dallas, Houston, and Austin Markets for 500 Compass Real Estate Agents
- Managed time-sensitive tasks to the satisfaction of both agents and sellers and facilitated smooth listings and transactions.
- Improved client communication by providing regular updates on the status of their listings.
- Reduced time spent on administrative tasks, implementing efficient systems for managing paperwork and correspondence.
- Provided exceptional customer service to clients, addressing questions or concerns and offering knowledgeable advice when needed.
- Contributed to a positive work environment through collaborative teamwork and proactive problem-solving initiatives.
- Streamlined listing processes for increased productivity, utilizing organizational skills and attention to detail.
- Assisted in marketing efforts by preparing high-quality materials for property promotion and open houses.
DIRECTOR OF OPERATIONS
Wingert Real Estate Company
01.2017 - 02.2021
- Directed and managed the day-to-day operations of the Commercial Real Estate Brokerage
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Monitored expenditures to mitigate risk of overages.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Interacted well with customers to build connections and nurture relationships.
- Monitored and coordinated workflows to optimize resources.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
OWNER/FOUNDER
Executive Fitness And Health
02.2014 - 01.2017
- Started and founded Executive Fitness and Health, a corporate wellness company
- Established foundational processes for business operations.
- Trained and motivated employees to perform daily business functions.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
SALES AND PRODUCT TRAINER
Space NK
01.2011 - 01.2014
- Acquired new clients through new strategic marketing campaigns
- Educated clients on proper use of products and systems.
- Conducted regular assessments of individual progress, providing constructive feedback and personalized coaching to foster continuous improvement.
- Enhanced the overall customer experience with in-depth product demonstrations and hands-on sessions, resulting in increased satisfaction scores.
- Developed individualized training plans to achieve staff readiness.
- Developed a library of engaging training materials, including videos, presentations, and user guides to support onboarding efforts.
Skills
- Leadership Skills: Experience In Managing And Leading Teams, Coaching Colleagues, And Spearheading Initiatives That Drive Successful Outcomes
- Operations Management: Refining, Streamlining, And Implementing Workplace Systems
- Strong Written And Verbal Communication Skills, Including Public Speaking, Presenting, Negotiating, And Conflict Resolution
- Time Management: Ability To Prioritize Tasks, Manage Projects, Meet Deadlines While Maintaining Attention To Detail And Accuracy
- MLS proficiency: MetroTex, ABOR, Sabor, and HAR
- Real Estate License (#723613)
Certification
Texas Real Estate Sales Person
Timeline
LISTING COORDINATOR
Compass Real Estate, LLC
02.2021 - Current
DIRECTOR OF OPERATIONS
Wingert Real Estate Company
01.2017 - 02.2021
OWNER/FOUNDER
Executive Fitness And Health
02.2014 - 01.2017
SALES AND PRODUCT TRAINER
Space NK
01.2011 - 01.2014
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