Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Laura Johnson

Boulder,CO

Summary

Dynamic Registered Behavior Technician with a proven track record at Action Behavior Centers, excelling in client engagement and implementing Applied Behavior Analysis. Skilled in fostering social skills development and building strong relationships, I've effectively trained staff and improved treatment strategies, contributing to a noticeable enhancement in patient progress and team productivity.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Action Behavior Centers
Broomfield, CO
03.2023 - Current
  • Engaged clients through play activities while incorporating therapeutic techniques.
  • Aided clients in performing activities of daily living.
  • Instructed new employees on protocols to use when interacting with clients.
  • Utilized Applied Behavioral Analysis principles in daily instruction activities.
  • Participated in team meetings to discuss case updates and collaborate on treatment plans.
  • Maintained accurate records of all sessions conducted with clients.
  • Modeled appropriate social behaviors for clients, while providing feedback when necessary.
  • Monitored clients' well-being, and reported changes, unusual behavior, or physical illness to supervisors.
  • Ensured safety protocols were followed at all times during therapy sessions.
  • Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
  • Facilitated social skills groups for children with Autism Spectrum Disorders.
  • Tracked data and monitored the progress of patients' goals and objectives.
  • Instructed staff members on how to implement behavioral interventions and utilize positive reinforcement strategies effectively.
  • Implemented visual supports such as schedules, picture cards.
  • Worked effectively in team environments to make the workplace more productive.

Inside Sales Representative

Renewal By Anderson
Northborough, MA
01.2021 - 03.2023
  • Conducted outbound calls to existing clients to upsell products or services.
  • Developed and maintained strong relationships with existing clients to ensure repeat business.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Conducted cold calls to generate new business leads.
  • Identified customer needs by asking questions and advising on best solutions.
  • Took inbound calls on headset, promoting products and services to secure new accounts.
  • Collaborated with team members to determine strategic sales approaches.
  • Delivered superior customer support to improve account retention rate.
  • Collaborated with other departments to ensure successful implementation of sales initiatives.
  • Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
  • Participated in sales training and workshops to improve sales techniques and product knowledge.

Key Holder Supervisor

Torrid Clothing Store
Waterbury, CT
02.2019 - 10.2020
  • Tracked sales data to ensure accurate inventory levels.
  • Assisted in general housekeeping to maintain store image.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Trained, managed and motivated employees to promote professional skill development.
  • Implemented loss prevention measures to protect against theft and fraud.
  • Supervised cashiers during peak hours of operation.
  • Facilitated and developed lasting relationships with clients to increase client retention.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Delegated work to staff, setting priorities and goals.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Managed employee attendance records and monitored adherence to policy.
  • Provided employees with feedback on job performance.
  • Analyzed weekly sales reports to identify trends or issues.

Education

High School Diploma -

Naugatuck Valley Community College
Waterbury, CT

Skills

  • Collaboration with professionals
  • Parent and caregiver training
  • Self-management strategies
  • Activity schedules
  • Natural environment training
  • Treatment implementation
  • Discrete trial training
  • Picture exchange communication system
  • Applied behavior analysis
  • Relationship building
  • Behavior intervention plans
  • Client engagement
  • Behavior modification techniques
  • Visual supports implementation
  • Social skills development

Accomplishments

  • Received award for demonstrating company's core value of 'caring'.
  • Advanced to RBT II in September of 2023
  • Advanced to RBT III in May of 2024

Certification

  • Earned behavior technician certification in March of 2023

Timeline

Registered Behavior Technician

Action Behavior Centers
03.2023 - Current

Inside Sales Representative

Renewal By Anderson
01.2021 - 03.2023

Key Holder Supervisor

Torrid Clothing Store
02.2019 - 10.2020

High School Diploma -

Naugatuck Valley Community College

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