Laura Johnson
Humble
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Wex Inc.
04.2023 - 03.2024
Customer Service Representative
MuseAmi
10.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Preschool Teacher
Inspired Preschool
04.2018 - 05.2019
- Taught children foundational skills in colors, shapes and letters.
- Implemented hands-on, play-based strategies for experiential learning.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Developed professional relationships with parents, teachers, directors and therapists.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Established indoor and outdoor safe play environments for toddler-age children.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Incorporated music, art and theater into lesson planning.
- Administered and documented results of student assessments.
Customer Service Associate
CVS Pharmacy
10.2017 - 04.2018
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Cashier
Memorial Hermann TIRR
04.2012 - 09.2017
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Maintained cleanliness and presentation of stock room and production floor.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Greeted customers promptly and responded to questions.
Customer Service Cashier
Krogers Grocery Store
07.2008 - 08.2011
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Customer Service Representative
Burlington Coat Factory Distribution Center
05.2007 - 06.2008
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Education
High School Diploma -
Marion Abramson High School
New Orleans, LA07.2007
Skills
- Training in food handling preparation
- Arts and crafts aptitude
- CPR/First-aid certified
- Calm and patient
- Social skills development
- Effective listening
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Customer Service
- Efficient and Detail-Oriented
- Multitasking and Prioritization
Timeline
Customer Service Representative
Wex Inc.
04.2023 - 03.2024
Customer Service Representative
MuseAmi
10.2022 - 04.2023
Preschool Teacher
Inspired Preschool
04.2018 - 05.2019
Customer Service Associate
CVS Pharmacy
10.2017 - 04.2018
Customer Service Cashier
Memorial Hermann TIRR
04.2012 - 09.2017
Customer Service Cashier
Krogers Grocery Store
07.2008 - 08.2011
Customer Service Representative
Burlington Coat Factory Distribution Center
05.2007 - 06.2008
High School Diploma -
Marion Abramson High School
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