LAURA JOHNSON
Ocala,FL
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
12
12
years of professional experience
Work History
Office Manager
Aspen Dental, FL
01.2025 - 06.2025
- Provided patient service with compassion and care in accordance with patient needs, company policies and procedures and government regulations.
- Hire, develop, manage and retain office staff.
- Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care.
- Review monthly business results, manage profit and loss, align sales plan to support business goals and create strategies to increase profitability
- Prepare and lead daily huddles with team to level set expectations to optimize patient experience and business performance.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Additional tasks as required
Dental Office Assistant
Summerfield Dental Care
01.2024 - 09.2024
- Greet and welcome patients as they enter the office to create a great first impression of our team.
- Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
- Utilize Dentrix for patient scheduling and records.
- Schedule and confirm appointments for multiple providers in the office.
- File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
- Review treatment plan fees and payment options with patients.
- Partner with the providers and team to implement Heartland Dental systems to optimize office potential.
Administrative Assistant, Physician Administration
AdventHealth Medical Group
08.2021 - 10.2023
- Manage all front-office activities for department workflow.
- Appropriately responded to correspondence, electronic mail, other various inquiries and greeted visitors.
- Managed leadership calendars, scheduled meetings and appointments.
- Provide clerical/administrative support, routing calls, delivering messages to staff, arranging appointments, and filing documents.
- Maintain organized files and office equipment.
- Managed inventory and ordered office supplies for a team of 10 employees.
- Developed and updated various spreadsheet reports on various physician performances for analyzing and tracking.
Administrative Assistant, Business Development Marketing
AdventHealth Tampa
11.2020 - 08.2021
- Managed all front-office activities to optimize Business Development and Marketing department workflows.
- Screened, evaluated, and responded appropriately to visitors, calls, electronic mail and various correspondence.
- Managed leadership calendars, scheduling events, meetings, and appointments.
- Processed and submitted travel expense reports and invoices for payment.
- Developed and maintained organization of the office and files.
- Assisted with various event setups, scheduling, catering, ordering giveaway pieces, but not limited to.
- Executed communication between clinic and system support specialists.
Administrative Assistant, Emergency Department
AdventHealth Waterman
12.2013 - 11.2020
- PCT/HUC 2013 - 2016
- Managed leadership calendars, scheduling meetings, appointments and interviews.
- Organized and coordinated meetings, location, documents, agendas, powerpoint presentations, but not limited to.
- Scribe support for Nurse Manager Leadership, Physician Leadership, Stakeholder and staff meetings.
- Scheduled new employee check-ins, staff TalentCare and evaluations.
- Maintained employee contact information, email distribution list, employee rosters, attendance tracking, micro-team assignments and mass organization distribution.
- Worked with outside vendors to obtain quotes, CER preparation and submittal for Capital purchase(s).
- Managed inventory control, ordered supplies for department, and pyxis station inventory (non-prescription) and load.
- Worked closely with IT, Biomed and supply chain on various tasks.
- Tracked and maintained equipment asset tag information, PM schedule, end of life dates and service contracts.
Education
Certificate Program - General Secretarial Science
Webster University
Ocala, FL10.1991
High School Diploma - undefined
Spaulding High School
06.1988
Skills
- Office management
- Organizational skills
- Office administration
- Customer service
Work Type
Full TimeTimeline
Office Manager
Aspen Dental, FL
01.2025 - 06.2025
Dental Office Assistant
Summerfield Dental Care
01.2024 - 09.2024
Administrative Assistant, Physician Administration
AdventHealth Medical Group
08.2021 - 10.2023
Administrative Assistant, Business Development Marketing
AdventHealth Tampa
11.2020 - 08.2021
Administrative Assistant, Emergency Department
AdventHealth Waterman
12.2013 - 11.2020
High School Diploma - undefined
Spaulding High School
Certificate Program - General Secretarial Science
Webster University
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