Laura Johnson
435 Linda St ,Tx
Summary
Dynamic professional with a strong work ethic and excellent communication skills, honed at Lifeshare Blood Center. Proven ability to enhance customer satisfaction through effective problem resolution and teamwork. Adaptable and detail-oriented, I excel in fast-paced environments, consistently meeting deadlines while fostering positive relationships with clients and colleagues.
Overview
11
11
years of professional experience
Work History
Hospital Services
Lifeshare Blood Center
Beaumont, TX
08.2025 - Current
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Caretaker
Clara Barrett
Vidor, TX
06.2019 - 06.2025
- Assisted individuals with daily living activities to enhance quality of life.
- Maintained cleanliness and organization of living spaces, ensuring a safe environment.
- Supported clients in meal preparation, focusing on nutritional needs and preferences.
- Facilitated communication between clients and healthcare providers to coordinate care.
- Monitored client health status, promptly reporting changes to relevant parties.
- Developed personalized care plans in collaboration with clients and families.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
Call Specialist
Allstate Insurance Agency
Vidor, TX
07.2022 - 12.2024
- Assisted clients with insurance inquiries, providing clear and accurate information.
- Managed incoming calls, ensuring prompt and effective resolution of customer issues.
- Updated client records in CRM system, maintaining data integrity and accuracy.
- Collaborated with team members to streamline communication processes for enhanced efficiency.
- Developed scripts for common inquiries, improving response time and consistency across interactions.
- Coordinated follow-up communications with clients to ensure satisfaction and retention efforts.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Collaborated with supervisors on strategies for personal growth and development within the role of a Call Specialist.
- Consistently met or exceeded individual performance metrics, contributing to overall team success.
- Collaborated with team members to achieve monthly sales targets and boost revenue.
- Increased upselling success rate through targeted offerings based on customer needs assessment.
Pea Patch Produce Co-op
Self-employeed
Vidor, TX
03.2015 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Lead Sales Associate/ Agent
Priest Insurance Agency
Lumberton, TX
03.2020 - 07.2022
- Mentored team members to enhance product knowledge and customer service skills.
- Developed and executed sales strategies to increase policy renewals and new client acquisition.
- Analyzed market trends to identify opportunities for cross-selling insurance products.
- Maintained relationships with clients, ensuring satisfaction and addressing concerns proactively.
- Collaborated with management to streamline operations and improve overall efficiency in sales workflows.
- Implemented innovative approaches to enhance client engagement during the insurance purchasing process.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Caregiver
Triumph Homehealth
Vidor, TX
03.2019 - 07.2022
- Trained new caregivers on best practices for patient care and safety procedures, enhancing team effectiveness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
Caregiver
Manifestation Homehealth
Vidor, TX
03.2019 - 07.2022
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Monitored client health conditions, reporting changes to healthcare professionals for timely interventions.
- Developed personalized care plans in collaboration with clients and families to meet individual needs.
- Administered medications and managed medical equipment, ensuring compliance with safety protocols.
- Provided emotional support and companionship, fostering positive relationships with clients and families.
- Implemented strategies to improve client engagement in activities, resulting in increased satisfaction levels.
- Evaluated care services regularly to identify areas for improvement and promote best practices among staff.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Education
Certificate/ License - Home, Auto, & Life
Lamar University
Port Arthur, TXHigh School Diploma - General Studies
Nederland High
Nederland, TX05-1991
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Organizational skills
- Calm under pressure
- Problem resolution
- Multitasking Abilities
Timeline
Hospital Services
Lifeshare Blood Center
08.2025 - Current
Call Specialist
Allstate Insurance Agency
07.2022 - 12.2024
Lead Sales Associate/ Agent
Priest Insurance Agency
03.2020 - 07.2022
Caretaker
Clara Barrett
06.2019 - 06.2025
Caregiver
Triumph Homehealth
03.2019 - 07.2022
Caregiver
Manifestation Homehealth
03.2019 - 07.2022
Pea Patch Produce Co-op
Self-employeed
03.2015 - 10.2022
Certificate/ License - Home, Auto, & Life
Lamar University
High School Diploma - General Studies
Nederland High