Summary
Overview
Work History
Education
Timeline
Server

Laura Jordan

Bakersfield,CA

Summary

I have been working at Dennys for 23 years now and I love meeting new people and talking to the regular customers that come in to eat and seeing how they have been. My family had 4 family restaurants when I was little and my family let me work there after school and on the weekends since I was 9 years old . I also started working as a shift manager at Dennys back in 2001 .

Overview

7
7
years of professional experience

Work History

Server

Dennys Restaurant
Bakersfield, CA
09.2021 - Current
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Increased sales significantly by upselling higher-end products to customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.

Cashier

McDonald's
Bakersfield, CA
10.2020 - 09.2021
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained cash drawer of $Amount or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Completed inventory counts and ordered merchandise.
  • Collected and authorized payments of guests.
  • Greeted over Number patients per day.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reviewed weekly sales ads and monitored price changes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Used POS system to enter orders, process payments and issue receipts.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Performed cash, card and check transactions to complete customer purchases.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Set up new sales displays each week.
  • Solicited customers to purchase loyalty and item protection plans, successfully bringing in $Amount per month in new revenue.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Lifted up to Number pounds at once and used forklift to move heavier loads.
  • Learned duties for various positions and provided backup at key times.

Server

Dennys Corp
Bakersfield, CA
12.2018 - 12.2020
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Increased sales significantly by upselling higher-end products to customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Served Type, Type and Type beverages and offered refills.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Answered customers' questions, recommended items and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Processed orders and sent to kitchen employees for preparation.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Checked over Number daily IDs to verify ages and uphold State liquor laws.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Kept track of event finances, initial deposits, due payments and final balances.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.

Server Shift Leader

Dennys Restaurant
Bakersfield, CA
02.2016 - 08.2019
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Created incentive-based performance tracking systems to encourage positive and energetic service execution.
  • Managed scheduling for Number servers, maintaining adequate staffing levels while accounting for personal employee needs.
  • Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Prepared specialty desserts for customers for special occasions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using Software to confirm deliveries to correct rooms.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Managed food resources, memorized orders and coordinated customer service.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.

Education

Wasco Union High School
Wasco, CA
06.1990

Timeline

Server

Dennys Restaurant
09.2021 - Current

Cashier

McDonald's
10.2020 - 09.2021

Server

Dennys Corp
12.2018 - 12.2020

Server Shift Leader

Dennys Restaurant
02.2016 - 08.2019

Wasco Union High School

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