Laura Jorgensen
Arnold,MD
Summary
Accomplished in enhancing customer satisfaction and upscale dining experiences, notably at Chart House, I excel in advanced wine knowledge and exceptional customer service. Demonstrated leadership in training teams and streamlining operations, I significantly increased sales and service quality, showcasing strong communication and fine dining expertise.
Overview
10
10
years of professional experience
Work History
Professional Fine Dining Server
Chart House
Annapolis, MD
11.2021 - 07.2024
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
Bartender/Server
Annapolis Market House
Annapolis, MD
10.2021 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Cigar Bar Bartender
Island Girl LLC
Ponte Vedra, FL
03.2020 - 08.2021
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Branch Operations Coordinator/Senior Lead Teller
M&T Bank
Gambrills, MD
10.2016 - 12.2020
- Conducted regular audits to ensure compliance with company policies and industry regulations.
- Led cross-functional teams on special projects that resulted in process improvements and increased efficiencies across the organization effectively.
- Improved branch efficiency by streamlining processes and procedures for daily operations.
- Collaborated with other branches to share best practices and improve overall operational performance.
- Continuously monitored market trends to stay competitive in the industry, adjusting strategies as needed.
Fine Dining Server
Ruth's Chris Steakhouse
Annapolis, MD
10.2018 - 07.2019
- Rolled silverware, set up tables and polished glassware and silverware.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Fine Dining Server
Chop House
Annapolis, MD
02.2014 - 03.2018
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
Education
Associate of Applied Science - Baking And Pastry Arts
Anne Arundel Community College
Arnold, MD05.2015
Skills
- POS system operations
- Strong Communication Skills
- Detail Oriented
- Exceptional customer service
- Cash handling proficiency
- Tableside Etiquette
- Menu Memorization
- Luxury experience management
- Customer Service
- Reservation Management
- Food Safety Training
- Sales abilities
- Table Setting
- Event service
- Flexible Schedule
- Upselling skills
- Advanced Wine Knowledge
- Fine dining experience
- Personal grooming standards
- Transaction Processing
- Reliable transportation
- Relationship Building
- Team Leadership
- Warm and Friendly
- High-volume dining
Timeline
Professional Fine Dining Server
Chart House
11.2021 - 07.2024
Bartender/Server
Annapolis Market House
10.2021 - 11.2022
Cigar Bar Bartender
Island Girl LLC
03.2020 - 08.2021
Fine Dining Server
Ruth's Chris Steakhouse
10.2018 - 07.2019
Branch Operations Coordinator/Senior Lead Teller
M&T Bank
10.2016 - 12.2020
Fine Dining Server
Chop House
02.2014 - 03.2018
Associate of Applied Science - Baking And Pastry Arts
Anne Arundel Community College