Summary
Overview
Work History
Education
Skills
Timeline
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Laura Jorgensen

Arnold,MD

Summary

Accomplished in enhancing customer satisfaction and upscale dining experiences, notably at Chart House, I excel in advanced wine knowledge and exceptional customer service. Demonstrated leadership in training teams and streamlining operations, I significantly increased sales and service quality, showcasing strong communication and fine dining expertise.

Overview

10
10
years of professional experience

Work History

Professional Fine Dining Server

Chart House
11.2021 - 07.2024
  • Suggested wine pairings to go with specific menu items.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
  • Trained new servers on fine dining etiquette and company standards, improving overall team performance.

Bartender/Server

Annapolis Market House
10.2021 - 11.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Cigar Bar Bartender

Island Girl LLC
03.2020 - 08.2021
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Branch Operations Coordinator/Senior Lead Teller

M&T Bank
10.2016 - 12.2020
  • Conducted regular audits to ensure compliance with company policies and industry regulations.
  • Led cross-functional teams on special projects that resulted in process improvements and increased efficiencies across the organization effectively.
  • Improved branch efficiency by streamlining processes and procedures for daily operations.
  • Collaborated with other branches to share best practices and improve overall operational performance.
  • Continuously monitored market trends to stay competitive in the industry, adjusting strategies as needed.

Fine Dining Server

Ruth's Chris Steakhouse
10.2018 - 07.2019
  • Rolled silverware, set up tables and polished glassware and silverware.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Fine Dining Server

Chop House
02.2014 - 03.2018
  • Suggested wine pairings to go with specific menu items.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Trained new servers on fine dining etiquette and company standards, improving overall team performance.
  • Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
  • Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.

Education

Associate of Applied Science - Baking And Pastry Arts

Anne Arundel Community College
Arnold, MD
05.2015

Skills

  • POS system operations
  • Strong Communication Skills
  • Detail Oriented
  • Exceptional customer service
  • Cash handling proficiency
  • Tableside Etiquette
  • Menu Memorization
  • Luxury experience management
  • Customer Service
  • Reservation Management
  • Food Safety Training
  • Sales abilities
  • Table Setting
  • Event service
  • Flexible Schedule
  • Upselling skills
  • Advanced Wine Knowledge
  • Fine dining experience
  • Personal grooming standards
  • Transaction Processing
  • Reliable transportation
  • Relationship Building
  • Team Leadership
  • Warm and Friendly
  • High-volume dining

Timeline

Professional Fine Dining Server

Chart House
11.2021 - 07.2024

Bartender/Server

Annapolis Market House
10.2021 - 11.2022

Cigar Bar Bartender

Island Girl LLC
03.2020 - 08.2021

Fine Dining Server

Ruth's Chris Steakhouse
10.2018 - 07.2019

Branch Operations Coordinator/Senior Lead Teller

M&T Bank
10.2016 - 12.2020

Fine Dining Server

Chop House
02.2014 - 03.2018

Associate of Applied Science - Baking And Pastry Arts

Anne Arundel Community College
Laura Jorgensen