Laura J. Orr
Lakewood Ranch,USA
Summary
Experienced business professional. Detail-oriented and works well in fast-paced environments. Excels at multitasking and possesses excellent written and verbal communication skills.
Overview
28
28
years of professional experience
Work History
Sales Account Coordinator
Tervis Tumblers
08.2024 - Current
- Accurately and efficiently processing custom orders and evaluating artwork to guide customers in choosing the best options for finished products
- Creating and maintaining customer accounts
- Providing excellent customer service by working in conjunction with the sales team to respond to customer inquiries regarding products, availability, turn around time, pricing, personalization and customization, promotions and other questions and concerns
- Researching and resolving customer issues
- Submitting credit memos
Finance Manager/Administrative Assistant
Northern Lifts Elevator
03.2023 - 03.2024
- Maintaining multiple bank accounts, including bank reconciliations and transfers
- Weekly payroll processing
- Billing and collections
- Accounts Payable
- Responding to customer inquiries and working with vendors to ensure superior customer service
- Providing sales quotes to customers
- Scheduling employees and employee travel
- Preparation of sales and use tax quarterlies
- Onboarding procedures for new hires
- Maintaining employee data files
- Ordering supplies and materials
Sole Proprietor, Baker, Cake Designer
The “Baker"y
01.2014 - 03.2024
- Designing, baking and decorating all custom baked goods
- Consulting with customers for catering and custom baked goods to ensure the highest level of customer satisfaction
- Ordering and maintaining inventory and supplies
- Knowledge of proper food handling, preparation and storage per NYSDOH
- Interviewing, hiring, training, scheduling and supervision of employees
- Catering for events of 150+ people including weddings and business conferences
- Designing marketing materials and social media platforms
- Preparation of all financial statements and business taxes
Principal Account Clerk
Essex County Treasurer’s Office
07.2007 - 12.2013
- Analyzing general ledger, adjusting budgets & preparing journal entries
- Preparation of annual SEFA schedule, bank reconciliations
- Setting up accounts payable and accruals
- Reconciling and billing accounts receivable
- Preparing tax adjustments, tax refunds and apportionments
- Cross trained in payroll procedures
Banquet Set Up Manager
Basin Harbor Club
05.2005 - 10.2005
- Setting up all banquet functions including weddings, conventions, family reunions and outdoor dinners
- Interviewing, hiring, training, scheduling and supervision of staff
- Performing payroll audits
- Setting up audio visual equipment
Accounts Receivable Coordinator
Holiday Inn Turf
12.2003 - 12.2004
- Maintaining all accounts receivable including billing, collecting of past due balances and posting payments
- Processing customer credit applications
- Cross trained in payroll procedures
- Monthly inventory of kitchen and bar supplies
Accounts Payable Coordinator
Basin Harbor Club
05.2003 - 10.2003
- Maintaining purchase records
- Posting invoices and executing weekly check run for accounts payable
- Cross trained in payroll
Night Auditor/Front Desk Clerk
Basin Harbor Club
05.2002 - 10.2002
- Night audit procedures
- Check-in and check out of members and guests
- Ensured customer satisfaction
Front Desk Assistant Supervisor
Ausable Club
05.2000 - 10.2000
- Check-in and check out procedures
- Billing members and ensuring member satisfaction
- Interviewing, hiring, scheduling and supervising office staff
- Trained employees on new software system
Relief Clerk
Ausable Club
05.1999 - 10.1999
- Rotated between front desk, switchboard and night audit positions
Lifeguard/Pool Attendant
Ausable Club
05.1997 - 10.1997
- Supervised swimmers (max capacity 70)
- Maintained pool and facilities
Education
Bachelor of Science - Hotel, Restaurant & Tourism Management, Business
State University Of New York At Plattsburgh
01.2002
Timeline
Sales Account Coordinator
Tervis Tumblers
08.2024 - Current
Finance Manager/Administrative Assistant
Northern Lifts Elevator
03.2023 - 03.2024
Sole Proprietor, Baker, Cake Designer
The “Baker"y
01.2014 - 03.2024
Principal Account Clerk
Essex County Treasurer’s Office
07.2007 - 12.2013
Banquet Set Up Manager
Basin Harbor Club
05.2005 - 10.2005
Accounts Receivable Coordinator
Holiday Inn Turf
12.2003 - 12.2004
Accounts Payable Coordinator
Basin Harbor Club
05.2003 - 10.2003
Night Auditor/Front Desk Clerk
Basin Harbor Club
05.2002 - 10.2002
Front Desk Assistant Supervisor
Ausable Club
05.2000 - 10.2000
Relief Clerk
Ausable Club
05.1999 - 10.1999
Lifeguard/Pool Attendant
Ausable Club
05.1997 - 10.1997
Bachelor of Science - Hotel, Restaurant & Tourism Management, Business
State University Of New York At Plattsburgh