Laura-Joy George

➢ Performed routine sampling, testing and analysis using analytical equipment such as Karl Fischer Titrators, XRF, FTIR, Kinematic and Brookfield Viscometers, and ICP-MS.

➢ Assisted in root cause analysis investigations related to customer complaints and other quality issues.

➢ Provided technical support to customers and production staff regarding product specifications, test methods, process controls and product release criteria

➢ Used analytical instruments such as NIR, GC, FTIR, UV/Vis Spectrometers, titrators, etc., to measure the quality of raw materials and finished goods

➢ Ran analytical tests to determine Hydroxyl Value (OH), NCO, Epoxy,

% Water, particle size, etc. to confirm customer specifications

➢ Conducted Root Cause Analysis (RCA) on test results that are out of specification by interacting with PPG’s Operations team, Technical team, and external customers to improve manufacturing processes

➢ Coordinated quality control tests using instrumentation, i.e. UV spectrophotometers, extrusion spray testing, and coil heat application within PPG’s research

➢ Made recommendations for ISO 9001 process improvements and support implementation where appropriate

➢ Communicated effectively both verbally and in writing – to production staff, leadership, and contractors of PPG

➢ Developed and conducted programs for sampling and analysis to maintain quality standards of raw materials, intermediates, and finished products.

➢ Performed quality control tests using techniques, such as, GC/MS, GC-FID and titrators

➢ Lab lead for 6-Sigma capability for key processes