Laura Joy
Elkton,OR
Summary
Dynamic leader with a proven track record at Pho The Good Times & Asian Bistro, enhancing operational efficiency and elevating customer service standards. Expert in supply inventory control and fostering positive visitor relations. Demonstrates exceptional judgment and decision-making abilities, driving team success and optimizing profitability through strategic planning and effective multitasking.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Pho The Good Times & Asian Bistro
Crescent Village, Eugene
03.2022 - Current
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Maintained detailed records of sales transactions and daily shift reports.
- Ensured compliance with all food safety regulations and sanitation standards.
- Explained goals and expectations required of trainees.
- Trained new employees to perform duties.
- Inspected dining and serving areas for cleanliness and proper setup.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Adhered to all health department regulations regarding food storage and preparation.
- Optimized profits by controlling food, beverage and labor costs.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Assisted with kitchen preparation during peak times as needed.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Assistant Manager
O'neill International LLC.
McKenzie River Resort, Oregon
06.2017 - 06.2022
- Respond to and direct incoming calls, Scheduling, organizing of events, manage employees, maintain consistency in every performance
- Prep, Cook, Service, Clean, Customer Service
- Airbnb bookings, Cloudbeds Program, Check-Ins/Check-outs
- Visitor relations, Relationship Building with community and tourism
- Working with FEMA victims housing units from the McKenzie River Fire
- Prioritize property clean up, cabin, dorm, or lodge maintenance
Bartender Shift Manager
Hoodoo Ski Resort
Sisters, Oregon
11.2012 - 03.2019
- Performed opening and closing duties, trained new bartenders, Obtained cash bank, Food and drink service
- Inventoried, placed orders, stocked, and organized
- Multitasking and time management, Customer service, Judgement and decision making
- Bar, table and food service, cleanliness, and consistency in drink and food, with presentation
- Cleaning and sanitizing of dishes, maintaining a clean and organized work space
Office Administrative Assistant
Soi Systems
Walterville, OR
02.2016 - 02.2018
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Trained staff members to perform work activities and use computer applications.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Supported bookkeeping tasks such as invoicing and expense tracking.
Pro Shop Deli Manager
Kings Pro Shop
Rainbow, Oregon
03.2010 - 10.2016
- Company Overview: Tokatee Golf Course
- Prepared orders, drinks, on tap, in a fast-paced environment, with responding to telephone orders from hole#9, along with sit down orders and a custom menu
- Preparing orders by slicing, weighing, packaging cheese, meat, vegetables and condiments
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Maintained clean, trash-free workspace to maximize productivity and safety
- Received new inventory, rotated stock by dates to maintain freshness
- Responded to telephone inquiries regarding available product and services, helping customers make appropriate choices
- Listened carefully to customers instructions and preferences on food preparation
- Received payment via cash, check, card, square or mobile processing
- Promoted new or high value food items by creating attractive displays or wording
- Tokatee Golf Course
Education
High School Diploma -
McKenzie High School
Rainbow, OregonSkills
- Strong Organizations
- Supply Inventory Control
- Multitasking and Time Management
- Judgement and Decision Making
- Visitor Relations
- Customer Service
- Cleaning and Sanitizing
- Cash and Card Management
- Forward Thinking Team Player
Certification
- Current Food Handlers Certification
- Current Servers OLCC Certification
- CPR
Timeline
Manager
Pho The Good Times & Asian Bistro
03.2022 - Current
Assistant Manager
O'neill International LLC.
06.2017 - 06.2022
Office Administrative Assistant
Soi Systems
02.2016 - 02.2018
Bartender Shift Manager
Hoodoo Ski Resort
11.2012 - 03.2019
Pro Shop Deli Manager
Kings Pro Shop
03.2010 - 10.2016
High School Diploma -
McKenzie High School
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