Laura J. Snapp
Spring Hill
Summary
Results-driven Instructor passionate about helping students succeed through the academy and starting a new career in the transportation industry. I have tailored instructional strategies and engaged curriculum delivery. Assess needs and implement effective methods to foster inclusive environments that support academic achievement and personal growth. Experienced in managing diverse classrooms of up to 150 students.
Overview
22
22
years of professional experience
1
1
Certification
Work History
CDL Virtual Classroom Instructor
160 Driving Academy
Columbus
02.2023 - Current
- Delivered engaging classroom instruction on commercial driving regulations in a dynamic classroom setting to diverse groups of students.
- Managed multiple classes simultaneously while fostering positive learning environments.
- Assessed student training needs to customize instructional strategies effectively.
- Customized instructional approaches to address individual student training needs and improve learning outcomes.
- Provided instructional materials aligned with curriculum development goals.
- Developed study materials, ensuring adherence to state and federal regulations.
- Maintained current instructional resources compliant with regulatory standards.
- Monitored and evaluated student performance through quizzes, tests, and feedback to inform instructional adjustments.
- Collaborated with colleagues to enhance curriculum and teaching methods, ensuring alignment with educational standards.
- Organized classrooms to foster positive learning environments for up to 150 students.
- Created study materials, including Kahoot games, for exam preparation.
Customer Service Representative
AEP/Innosource
Columbus
05.2022 - 09.2022
- Achieved a customer satisfaction score of 89% through effective service delivery.
- Delivered effective customer service by identifying customer needs, including establishing new services and tailored payment arrangements.
- Educated customers on understanding bills, promoting budgeting, and reducing expenses.
- Resolved complex issues through collaboration, ensuring alignment with customer needs.
- Utilized CRM tools to streamline customer inquiries and enhance service protocols.
- Collected customer feedback through surveys to guide service improvements.
- Entered outage reports and ensured customers were updated and safe.
- Scheduled work orders while managing customer files for accuracy and updates.
- Assisted 501(c)(3) agencies in establishing pledges to reconnect customers or prevent electricity disconnection.
Classroom Instructor
Ohio Business College
Columbus
02.2022 - 05.2022
- Identify the training needs of students.
- Provide and develop instructional material through curriculum development.
- Ensure instructional material is current and accurate per the State of Ohio and the Federal Motor Carrier Safety Administration.
- Work with the I.T. Department on internet computer installations, providing program materials and any necessary updates.
- Maintained student files in accordance with state and federal regulations.
- Maintain College Compliance for D.O.T. and E.L.D.T. Regulations.
- Instructed students during first week of attendance, covering essential course material and expectations.
- Monitored compliance of students' D.O.T. physicals and documentation to meet regulatory standards.
- Update student files and records for state and school records.
- Ensure all students have a clear understanding of HOS on paper and in electronic logs, how to read a map, how to plan trips, and how the two work together.
- Developed engaging lesson plans for diverse classroom environments.
- Facilitated interactive discussions to boost student participation and deepen understanding of course material.
- Utilized educational technology to support learning and track student progress.
- Managed classroom behavior to create a positive learning atmosphere.
- Collaborated with colleagues to improve curriculum and instructional strategies.
- Evaluated student performance through assessments and provided constructive feedback.
- Readied classroom decorations and class materials for teaching the full curriculum of subjects, fostering an environment conducive to creativity and the development of motor skills.
- Tested students with quizzes, essays, and exams to gauge learning comprehension.
- Utilized various types of equipment and aids to enhance the learning experience.
- Encouraged inquiry into classroom subject matter and exploration of related topics, nurturing individual strengths and interests.
- Prepared and administered special programs for students needing remedial opportunities to achieve developmental goals expected of target demographics.
- Consulted with in-house professionals and supervisors regarding classroom procedures to identify opportunities for improved learning experiences tailored to student needs.
- Designed curriculum, lesson plans, and instructional materials for classroom teaching.
- Encouraged positive self-esteem and mutual respect for others while instilling the joy of learning and discovery.
- Liaised with teachers to develop cohesive educational plans and improve student support.
- Managed and organized class records and reports.
- Integrated hands-on activities into the curriculum to increase student engagement.
- Employed creative approaches such as project-based learning to foster collaboration among peers.
- Assisted students in developing study skills such as note-taking and organization.
- Delivered lectures on various topics related to the course material.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Participated in workshops, trainings, and conferences to improve educational skills.
- Engaged students through lecture and discussion, increasing classroom interaction to build an inclusive learning environment.
- Used videos, lectures, and moderated discussions to engage students during class.
- Collaborated with administrators and department teams to plan curriculum and assessment strategies effectively.
- Conquered challenges of working with a highly diverse student population to attain exceptional student achievement.
- Scheduled tutoring sessions to help students improve grades and gain a better grasp of the course material.
Classroom Instructor/Academy Coordinator
SWIFT TRANSPORTATION - DRIVING ACADEMY
Columbus
08.2017 - 09.2021
- Assessed student training needs to tailor educational approaches for improved learning outcomes.
- Developed and ensured accuracy of instructional materials in compliance with Ohio state and Federal Motor Carrier Safety Administration through curriculum development.
- Maintained and updated student files to meet the state of Ohio, FMCSA, DOT, and Veterans Administration regulations and compliance standards.
- Provided instruction to students from the first day of attendance in the classroom to completion of the academy. After graduation, provided orientation and facilitated transition to company drivers to be placed with a mentor.
- Coordinated student accommodations while adhering to budget constraints throughout academy attendance.
- Ensured timely completion of D.O.T. physicals, DOT drug screens, hair follicle tests, and randoms for all students and staff members. Entered Federal Drug Test Custody and Control Form receipts into the portal in a timely manner.
- Developed instructional materials and hands-on training aligned with curricular goals to enhance student engagement.
- Assisted in implementing strategic initiatives for student support services.
- Facilitated training sessions for staff on educational tools and resources.
- Organized evaluation processes to assess program effectiveness regularly.
- Supported recruitment efforts by promoting programs to prospective students.
- Provided administrative support for the day-to-day operations of the Academy, including scheduling classes, ordering supplies, and maintaining records.
- Mediated conflicts among instructors, staff members, or students.
- Engaged with external vendors for procuring various services needed by the Academy.
- Collaborated with other departments to coordinate activities such as special training, yard training, or special events.
- Organized orientation sessions for new faculty members regarding curriculum objectives and expectations from them.
- Maintained databases of students’ information, including grades and contact information.
- Implemented various projects aimed at improving academic standards set forth by the institution.
- Participated in professional development activities designed to enhance skillset relevant to job duties.
- Coordinated with faculty members to provide guidance on course design, teaching strategies, and grading criteria.
- Ensured the availability of necessary resources like textbooks and laptops for the smooth functioning of the Academy.
Office Manager / Bookkeeper
BERRYS PLUMBING & HEATING, INC.
Lancaster
01.2005 - 01.2012
- Coordinated service calls and job sites for twenty-five employees, ensuring optimal workforce deployment.
- Performed accounts receivable, accounts payable, payroll and taxes.
- Managed inventory levels and ordered stock to maintain supply.
- Managed customer service calls, handled phone inquiries, and conducted follow-up calls to enhance customer relations.
- Compiled supply lists, developed project hour schedules, and submitted bids for large projects to secure contracts.
- Contributed to the company's promotional efforts.
Youth Activities Director
ST. MARK CATHOLIC CHURCH
Lancaster
01.2004 - 01.2008
- Planned and managed weekly activities for up to twenty youth ranging in age from four to twenty-one years of age.
- Planned, organized, and led vacation bible school for youth from three churches, fostering community engagement.
- Organized biannual food drives for seventy-five teenage students, collecting over six thousand five hundred canned items for the needy.
- Coordinated community support events that provided essential assistance to local residents in need.
Education
Senior Instructor - CDL
Commercial Vehicle Training Association
06-2020
Ohio University - Secondary Education Mathematics and Statistics, Accounting
Ohio University
Lancaster01-1998
General Education -
Lancaster City Schools
Lancaster01-1988
Skills
Ohio CDL Instructor certification
Curriculum development
Instructional design
Educational technology
Teaching methodologies
Classroom management
Assessment strategies
Program evaluation
Classroom technology
Lesson planning
Extra-large classroom management
Positive student engagement
Student engagement
Student motivation
Learning styles
Effective communication
Problem solving
Organizational skills
Schedule management
Adaptability
Evaluation techniques
Creative problem solving
Decision-making
Leadership skills
Public speaking
Self motivation
Reporting and documentation
Effective listening
Material creation
Personalized instruction
References
Diane Cauley, (937) 207-0441, Harry Fast, (614) 256-8899, Brian Watkins, (614) 400-2867, Gary Young, (614) 535-5484, Danyelle Pompeo, (740) 215-5339, Christine Nolan, (337) 853-5522, Ruth Cuckler, (740) 503-1651, Patrick Frazier, (740) 870-7752
Education And Professional Training
- 2025, Operation Life Saver Railroad Training Course
- 2025, State of Ohio CDL Symposium Training
- 2022, State of Ohio Continuing Education Course
- 2020, CVTA course training - Basic Instructor, Master Trainer
- 2019, State of Ohio Continuing Education Course
- 2017, State of Ohio Basic Instructor Course
- 1994 - 1998, Ohio University - Lancaster, Secondary Education Mathematics and Statistics, Accounting, Dean's List 2 yrs.
- 1974 - 1988, Lancaster City Schools, General Education
Accomplishments
Dean's Honor Roll
Certification
Ohio Driver Training Instructor License # 10028
Timeline
CDL Virtual Classroom Instructor
160 Driving Academy
02.2023 - Current
Customer Service Representative
AEP/Innosource
05.2022 - 09.2022
Classroom Instructor
Ohio Business College
02.2022 - 05.2022
Classroom Instructor/Academy Coordinator
SWIFT TRANSPORTATION - DRIVING ACADEMY
08.2017 - 09.2021
Office Manager / Bookkeeper
BERRYS PLUMBING & HEATING, INC.
01.2005 - 01.2012
Youth Activities Director
ST. MARK CATHOLIC CHURCH
01.2004 - 01.2008
Senior Instructor - CDL
Commercial Vehicle Training Association
Ohio University - Secondary Education Mathematics and Statistics, Accounting
Ohio University
General Education -
Lancaster City Schools