Laura Jump
Waterloo,IA
Summary
Accomplished Front Office Staff Member at Dermatology Associates, P.C., with a proven track record in enhancing guest satisfaction and streamlining operational processes. Skilled in document management and customer service, I excel in creating welcoming environments and resolving issues promptly. My leadership at Pickerman's Soup and Sandwich Shop further honed my ability to motivate teams and improve service delivery, demonstrating a dedicated and professional approach.
Personable and organized individual with knack for creating welcoming and efficient environment. Familiar with administrative tasks and customer service, demonstrating strong communication and multitasking abilities. Committed to contributing to positive guest experience and seamless front office operations.
Overview
25
25
years of professional experience
Work History
Front Office Staff Member
Dermatology Associates, P.C.
05.2008 - Current
- Assisted in training new front office staff members for seamless integration into the team.
- Processed payments efficiently, ensuring accurate billing records and minimizing discrepancies.
- Maintained confidentiality of guest information, adhering to data privacy regulations and hotel policies to protect the security of sensitive personal details.
- Enhanced guest satisfaction by providing exceptional front office services and addressing inquiries promptly.
- Provided support during busy periods by assisting colleagues in managing high volumes of inquiries or tasks.
- Handled guest complaints professionally, resolving issues quickly to maintain positive customer relationships.
- Streamlined check-in and check-out processes for improved efficiency and reduced waiting times.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Trained and supervised employees on office policies and procedures.
Manager
Pickerman's Soup and Sandwich Shop
06.2000 - 11.2007
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associate of Arts - Photography
Hawkeye Community College
Waterloo, IA05-2002
Skills
- Reception duties
- Filing systems
- Appointment scheduling
- Document management
- Basic accounting
- Positive attitude
- Customer service
- Dedicated team player
- Professional and mature
Timeline
Front Office Staff Member
Dermatology Associates, P.C.
05.2008 - Current
Manager
Pickerman's Soup and Sandwich Shop
06.2000 - 11.2007
Associate of Arts - Photography
Hawkeye Community College
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