Laura Justiniano Oliva
The Bronx,NY
Summary
Dedicated Paratransit Driver with a clean driving record from GVC 2, skilled in wheelchair securement and customer relations. Enhanced operational efficiency through process improvements and maintained high passenger satisfaction. Proven ability to assist individuals with mobility challenges while ensuring safety and compliance with traffic laws. Committed to delivering exceptional service and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Paratransit Driver
GVC 2
07.2024 - Current
- Ensured safe transport of passengers with mobility challenges, adhering to all safety regulations.
- Assisted clients in boarding and disembarking, providing exceptional customer service.
- Maintained accurate records of daily trips, including passenger details and route information.
- Coordinated schedules effectively to optimize transportation routes and minimize wait times.
- Conducted routine vehicle inspections and reported maintenance needs promptly to ensure operational readiness.
- Trained new drivers on safety protocols and route navigation for consistent service delivery.
- Implemented process improvements that enhanced overall efficiency in transportation operations.
- Collaborated with dispatch teams to address service disruptions swiftly, maintaining high levels of reliability.
- Maintained full understanding of local roads and traffic patterns.
- Worked different route every day based on changing passenger locations and destinations.
- Enhanced passenger safety by consistently performing pre-trip vehicle inspections and addressing any necessary repairs or maintenance.
- Improved on-time performance by effectively planning routes, taking into account traffic conditions and passenger needs.
- Boosted customer satisfaction through professional communication, courteous service, and prompt assistance in resolving issues or concerns.
- Elevated overall trip experience by maintaining cleanliness within the vehicle''s interior/exterior throughout each shift.
- Ensured ADA compliance by properly securing wheelchairs and assisting passengers with mobility devices during boarding and disembarking.
- Supported operational efficiency by promptly reporting any mechanical issues or safety concerns related to the paratransit vehicles.
- Contributed to a positive work environment through active participation in team meetings, sharing best practices, and offering constructive feedback.
- Managed challenging behavior from passengers professionally while maintaining a calm demeanor under stress.
- Promoted safe driving practices among fellow drivers by adhering to traffic laws, company policies, and defensive driving techniques.
- Played a key role in identifying areas of improvement within the paratransit program by providing input during regular evaluations and team meetings.
- Demonstrated flexibility in adapting to changing schedules, route assignments, and passenger requirements as needed to maintain quality of service.
- Assisted passengers with special needs by providing personalized attention and ensuring a comfortable travel experience.
- Provided emergency assistance when required by following established protocols for medical situations or accidents involving the paratransit vehicle or passengers.
- Collaborated with dispatchers for smooth coordination of pick-ups, drop-offs, and schedule adjustments to minimize disruptions for passengers.
- Upheld exceptional punctuality to ensure minimal wait times for passengers and adherence to daily schedules.
- Conducted regular training sessions on paratransit operations for new hires as well as refresher courses for experienced staff members.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Operated with safety and skill to avoid accidents and delays.
- Followed company policies and procedures and maintained compliance with standards.
- Provided information about routes, destinations and timelines to inform passengers.
- Maintained clean and neat shuttle for passenger comfort.
Delivery Driver
Instacart
09.2018 - 09.2023
Delivery Driver
Amazon Flex
01.2018 - 09.2019
- Delivered packages efficiently, adhering to scheduled timelines and customer instructions.
- Maintained accurate delivery records using handheld GPS devices and route optimization software.
- Conducted vehicle inspections to ensure compliance with safety regulations and operational standards.
- Enhanced customer satisfaction through effective communication and prompt response to inquiries.
- Managed inventory of delivery supplies, ensuring timely restocking as needed for operations.
- Implemented best practices for route planning, reducing delivery times and fuel consumption.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
Home Attendant
Home Care LLC
02.2019 - 05.2019
- Assisted clients with daily living activities, including personal hygiene and meal preparation.
- Monitored client health and reported changes to healthcare professionals.
- Maintained a clean and safe environment, ensuring compliance with health standards.
- Developed individualized care plans in collaboration with families and healthcare teams.
- Provided companionship and emotional support to enhance clients' quality of life.
- Educated clients on medication management and adherence to treatment plans.
- Coordinated transportation for clients to medical appointments and social activities.
- Purchased, prepared, and served food for patients and other members of family by following special prescribed diets.
- Visited households to provide daily health care to patients.
- Accompanied ambulatory patients outside home as guide and companion.
- Ensured timely transportation of clients to appointments or social engagements outside the home setting.
- Prepared nutritious meals according to dietary restrictions, promoting optimal health for patients.
Pharmacy Technician
La Cross Drugs
04.2016 - 11.2017
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels and ensured proper storage of pharmaceuticals.
- Operated pharmacy software for prescription processing and patient records management.
- Educated patients on medication usage, side effects, and interactions effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Monitored expiration dates and managed stock rotation to ensure quality control.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Education
No Degree - Phlebotomy
Abc
The Bronx, NYNo Degree - Ekg Technician
Abc
The Bronx, NY06.2023
No Degree - Phlebotomy Technician
Abc
The Bronx, NY06.2023
High School Diploma -
The Cathedral International School
Dominican Republic07.2010
Skills
- Strong work ethic
- Wheelchair securement
- Traffic laws compliance
- Safe driving practices
- Troubleshooting skills
- Clean driving record
- Accident prevention
- Confidentiality adherence
- Mobility assistance
- Passenger assistance techniques
- Customer relations skills
- Passenger assistance
- Punctuality
- Behavior management
- Guest relations
- Delivery management
- Teamwork and collaboration
- Teamwork
- Customer service
- Dependable and trustworthy
- Time management
- Dependable and reliable
- Attention to detail
- Efficiency and time management
- Safety-focused
- Effective communication skills
- Multitasking
- Excellent communication
- Strong working relationships
- Organizational skills
Certification
Phlebotomy technician
Ekg Technician
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Paratransit Driver
GVC 2
07.2024 - Current
Home Attendant
Home Care LLC
02.2019 - 05.2019
Delivery Driver
Instacart
09.2018 - 09.2023
Delivery Driver
Amazon Flex
01.2018 - 09.2019
Pharmacy Technician
La Cross Drugs
04.2016 - 11.2017
No Degree - Phlebotomy
Abc
No Degree - Ekg Technician
Abc
No Degree - Phlebotomy Technician
Abc
High School Diploma -
The Cathedral International School
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