Laura Kaer
Brooklyn,NY
Summary
Dynamic Enterprise Customer Success Manager with a proven track record at Betts Recruiting. Skilled in onboarding, platform adoption, renewals, and strategic client partnerships. 2024 and 2025 Presidents Club Winner.
Overview
9
9
years of professional experience
Work History
Enterprise Customer Success Manager, Team Lead
Betts Recruiting
New York, NY
04.2023 - Current
- Manage a $800K-$1M ARR book of 15-20 Mid-Market and Enterprise clients, driving adoption and ROI on the Betts' Connect platform
- $1M quarterly hire revenue across GTM roles
- Lead client onboarding, implementation, and ongoing platform engagement to ensure seamless adoption and value realization.
- Conduct QBRs, facilitate renewal conversations, and identify upsell opportunities to expand account revenue.
- Consistently exceed retention and satisfaction goals: NPS of 62 (team avg: 48), top adoption rates across customer portfolio.
- 2024 and 2025 Presidents Club;
- Notable Accounts: Asana, Attentive, Bird, Cloudflare, Engine, FloQast, Ironclad, NinjaOne, and Persona
- Team Lead: conduct weekly trainings, workshops, mentor, and coaching sessions
Customer Success Manager
Betts Recruiting
New York, NY
04.2022 - 04.2023
GTM Recruiter
Betts Recruiting
New York, NY
01.2022 - 04.2022
- Owned full-cycle recruiting for SaaS GTM roles (AEs, CSMs, SDRs), managing 20+ candidate pipelines simultaneously.
- Leveraged LinkedIn Recruiter, Salesforce, and Zoom to deliver top talent to high-growth tech companies.
- Achieved 132% to quota, Top Performer - Q1 2022.
Therapist
Blanton-Peale Institute & Training Center
New York, NY
09.2020 - 12.2021
- Delivered client-centered treatment planning, progress evaluation, and multidisciplinary team collaboration.
International Trip Leader
Backroads Active Travel
, Global
01.2017 - 01.2020
- Directed multi-day, high-end biking and hiking travel programs for groups of 25+, managing logistics, vendor relations, and customer experiences.
- Trained and onboarded new staff, ensuring operational excellence and guest satisfaction.
- Areas of expertise: Belgium, the Netherlands, Switzerland, Hawaii, the Rhine River, and the Duoro River
Education
M.S. - Advanced Clinical Practice
Columbia University School of Social Work
B.A. - Government Studies
Georgetown University
Skills
- Onboarding and Adoption
- Renewals and Expansions
- QBRs
- Relationship Management
- Salesforce, LinkedIn Recruiter, and Zoom
- Strategic Client Partnership
- Executive Communication
- Data-Driven Storytelling
Hobbies and Interests
- Surfing
- Trekking the Camino de Santiago
- Mastering the art of fine cooking in tiny NYC kitchens
Pronouns
she/her/hers
Highlights And Skills
Onboarding, Adoption, Renewals, Expansions, QBRs, Relationship Management, Salesforce, LinkedIn Recruiter, Zoom, NPS, Adoption Rates, Retention %, ARR Management, Strategic Client Partnership, Executive Communication, Data-Driven Storytelling
Websites
Timeline
Enterprise Customer Success Manager, Team Lead
Betts Recruiting
04.2023 - Current
Customer Success Manager
Betts Recruiting
04.2022 - 04.2023
GTM Recruiter
Betts Recruiting
01.2022 - 04.2022
Therapist
Blanton-Peale Institute & Training Center
09.2020 - 12.2021
International Trip Leader
Backroads Active Travel
01.2017 - 01.2020
M.S. - Advanced Clinical Practice
Columbia University School of Social Work
B.A. - Government Studies
Georgetown University