Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Kaltofen

Bettendorf,IA

Summary


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Assistant Manager

Party City
05.2016 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Store Manager

Walgreens
12.1998 - 05.2016
    • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
    • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
    • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
    • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Education

Education

Indiana University Southeast
New Albany, IN

Education

Kent State
Salem, OH

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development

Certification

Pharmacy Technician Certification Board

Timeline

Assistant Manager

Party City
05.2016 - Current

Store Manager

Walgreens
12.1998 - 05.2016

Education

Indiana University Southeast

Education

Kent State

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Laura Kaltofen