Laura Kammerer
Plano
Summary
Proven leader in hospitality management, notably with Hyatt Regency North Dallas, where I spearheaded team collaboration and guest satisfaction initiatives. Offering 15 years of experience in Hospitality. Leveraging skills in client relations and logistical coordination, ensuring seamless and efficient processes.
Proficient in coordinating bookings and reservations, as well as utilizing property management systems.
Offering exceptional organizational skills and passion for hospitality, eager to learn and grow within this field. Brings solid foundation in customer service and administrative tasks, along with proficiency in managing schedules and coordinating logistics. Ready to use and develop skills in communication and problem-solving in a travel agent role.
Track record in managing group reservations. Reliable and collaborative, skilled in guest relations and problem-solving.
Utilizes strong organizational skills to streamline booking processes and ensure smooth operations. Proven ability to manage reservations, streamline booking processes, and enhance customer satisfaction.
Customer-oriented Reservation Agent with over 5 years of experience in Room Reservations Coordinator. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.
Overview
15
15
years of professional experience
Work History
Business Travel Sales Manager
Hyatt Regency North Dallas
10.2019 - 03.2020
- Negotiated contracts with vendors and suppliers, securing favorable terms for the company and its clients.
- Provided exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Expanded the company''s client base through targeted marketing initiatives and strategic partnerships.
- Built / retained relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Group Rooms Coordinator
Hyatt Regency North Dallas
07.2017 - 03.2020
- Worked closely with other departments such as catering or audiovisual teams when necessary to ensure seamless execution of group events.
- Communicated both verbally and in writing to provide clear direction to staff.
- Improved group booking efficiency by streamlining communication between sales, reservations, and event management teams.
- Maintained accurate records of group bookings, facilitating effective communication among hotel departments and ensuring smooth operations during events.
- Developed strong relationships with clients by maintaining regular contact throughout the planning process.
- Blocked tentative and definite groups in reservations system.
- Provided exceptional customer service throughout the entire reservation process, from initial inquiry to post-stay followup.
- Assisted in development and revisions of forecasts for rooms department, both monthly and annually.
Group Rooms Coordinator
Hyatt Palm Springs
01.2022 - 12.2022
- Worked closely with other departments such as catering or audiovisual teams when necessary to ensure seamless execution of group events.
- Communicated both verbally and in writing to provide clear direction to staff.
- Improved group booking efficiency by streamlining communication between sales, reservations, and event management teams.
- Maintained accurate records of group bookings, facilitating effective communication among hotel departments and ensuring smooth operations during events.
- Developed strong relationships with clients by maintaining regular contact throughout the planning process.
- Blocked tentative and definite groups in reservations system.
- Provided exceptional customer service throughout the entire reservation process, from initial inquiry to post-stay followup.
- Assisted in development and revisions of forecasts for rooms department, both monthly and annually.
Front Office Supervisor
Hyatt Regency North Dallas
07.2013 - 10.2019
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Achieved high-quality service by maintaining open communication channels among team members.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Coached employees through day-to-day work and complex problems.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Trained team members on new hotel services and products to support promotional efforts.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Front Office Supervisor
Embassy Suites Near the Galleria - Dallas
07.2007 - 06.2013
- Maintain
Education
High School Diploma -
College of DuPage
Glen Ellyn, ILSkills
- Reservations for corporate accounts, leisure, groups
- Customer service / relations
- Strong work ethic
- Hospitality industry
Timeline
Group Rooms Coordinator
Hyatt Palm Springs
01.2022 - 12.2022
Business Travel Sales Manager
Hyatt Regency North Dallas
10.2019 - 03.2020
Group Rooms Coordinator
Hyatt Regency North Dallas
07.2017 - 03.2020
Front Office Supervisor
Hyatt Regency North Dallas
07.2013 - 10.2019
Front Office Supervisor
Embassy Suites Near the Galleria - Dallas
07.2007 - 06.2013
High School Diploma -
College of DuPage
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