Hi, I’m
Laura Karling
Star,ID
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
years of professional experience
Work History
Proof Craft Pizza & Cocktails
Server
10.2022 - 09.2023
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Flats 16
Server
01.2021 - 12.2022
Job overview
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items, and recorded order information.
Chicago Fire Restaurant
Manager/Server Manager
10.2023 - Current
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Firestone Walker Brewing
Server
04.2019 - 03.2020
Job overview
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Educated in the art of beer and the many different selections.
Que Pasa Mexican Cafe
Server
08.2014 - 06.2018
Job overview
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Education
Diamond Bar High SchoolDiamond Bar, CA
High School Diploma
06.1994
Skills
- Special Dietary Requirements
- High-Volume Dining
- To-Go Order Preparation
- Menu Memorization
- Order Accuracy
- Dining Customer Service
- Suggestive Selling
- Menu Item Recommendation
- Pos Operation
- Hospitality Service Expertise
Timeline
Manager/Server Manager
Chicago Fire Restaurant
10.2023 - Current
Server
Proof Craft Pizza & Cocktails
10.2022 - 09.2023
Server
Flats 16
01.2021 - 12.2022
Server
Firestone Walker Brewing
04.2019 - 03.2020
Server
Que Pasa Mexican Cafe
08.2014 - 06.2018
Diamond Bar High School
High School Diploma
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