Summary
Overview
Work History
Education
Skills
Timeline
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Laura Kaser

Manistee,MI

Summary

Dynamic and detail-oriented professional with strong customer service expertise, cash handling/reconciliation skills, proven ability to manage complex transactions and resolve issues, while ensuring compliance and accuracy in documentation. Enthusiastic team player, interacting equally well with peers and management.

Overview

31
31
years of professional experience

Work History

Retail Sales Clerk

Kellie's Hallmark
01.2023 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized displays.
  • Assumed position of fudge-maker from owner/manager to allow her time to focus on store operations.
  • Maintained clean and organized store environment, while representing the establishment with a friendly professional approach.

Escrow Coordinator

Lighthouse Title Company
07.2017 - 03.2024
  • Scrutinized purchase agreements and title commitments, thereby reducing errors in transaction documentation and ensuring compliance with industry regulations.
  • Resolved all impediments to closing on real estate transactions to ensure clear title.
  • Interacted with realtors, lenders, attorneys, courts and building contractors routinely.
  • Scheduled closings with pertinent parties and ordered payoffs on delinquent taxes, loans and other liens.
  • Exhibited adaptability in a fast-paced environment.

Escrow Process Coordinator

The Talon Group Title Agency
09.2016 - 06.2017
  • Received and processed applications for title insurance with a high degree of accuracy.
  • Scheduled closings with pertinent parties and ordered payoffs on delinquent taxes, loans and other liens.
  • Demonstrated professionalism in handling sensitive confidential information.
  • Assisted in disbursement of funds in accordance with escrow instructions.
  • Created final document packages and archived files, delivered documents for recording.

Retail Operations Management

West Shore Bank
05.2014 - 08.2016
  • Supervised staff of tellers, customer service personnel and new account representatives at two separate facilities.
  • Managed daily operations such as scheduling, budgeting, cash replenishment and resolution of customer issues.
  • Designed a cross-training program to ensure depth in staff knowledge and flexibility in staffing.
  • Ensured compliance with all company policies, procedures, and regulatory requirements.
  • Collaborated with other managers to exchange best practices in retail operations management to enhance customer experiences and increase deposit base.


Mortgage Loan Process

Northwestern Bank
03.1994 - 05.2014


  • Managed loan pipeline to ensure timely progression of files and adherence to closing dates.
  • Handled any conditions sent from underwriting departments.
  • Contributed to the success of the mortgage team by providing thorough credit analysis, compliance with loan and regulatory procedures and accurate documentation.
  • Educated customers on loan services and regulations to confirm compliance.
  • Scheduled closings with realtors, title companies, buyers and sellers.
  • Coordinated post-closing activities such as disbursement of funds, recording deeds, and delivering final documentation to borrowers.
  • Recognized on multiple occasions by customers, peers and upper management for quality of files, level of customer satisfaction and timeliness.

Education

Bachelor of Arts - Music Education

Olivet College
Olivet, MI

High School Diploma -

Manistee High School
Manistee, MI 49660

Skills

  • Patience and empathy
  • Reliability and flexibility
  • Handling customer complaints
  • Customer engagement
  • Proficient in verbal and written communication
  • Proficient with Microsoft Word
  • Familiarity with BS&A systems
  • Detail-oriented focus

Timeline

Retail Sales Clerk

Kellie's Hallmark
01.2023 - Current

Escrow Coordinator

Lighthouse Title Company
07.2017 - 03.2024

Escrow Process Coordinator

The Talon Group Title Agency
09.2016 - 06.2017

Retail Operations Management

West Shore Bank
05.2014 - 08.2016

Mortgage Loan Process

Northwestern Bank
03.1994 - 05.2014

Bachelor of Arts - Music Education

Olivet College

High School Diploma -

Manistee High School