Laura Kelcourse
Mansfield,MA
Summary
Accomplished Medical Assistant with a proven track record at VillageMD, enhancing patient satisfaction and clinic efficiency through expert management of medical records and inventory. Skilled in HIPAA compliance and patient-focused care, I excel in creating trust and delivering quality care. Demonstrated ability to improve patient experiences and outcomes by over 30% through effective communication and procedural assistance.
Overview
2
2
years of professional experience
Work History
Medical Assistant II
VillageMD
12.2023 - 02.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Medical Assistant
Steward Health
10.2021 - 11.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Associate Degree In Medical Assisting - Medical Assisting
Keiser University
Fort Lauderdale, FL05.2010
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital Sign Monitoring
- EMR / EHR
- Direct Patient Care
- Data Entry
- Patient-focused care
- Clinical Documentation
- Phlebotomy
- Reliable team player
- Procedure Assistance
- CPR
- Immunization Administration
- Specimens collection and processing
- Appointment Setting
- First Aid
- Medical supply inventory
- Equipment Sterilization
- Trustworthy companion
- Adaptable
- OB/GYN procedures
- Simple dressings
Timeline
Medical Assistant II
VillageMD
12.2023 - 02.2024
Medical Assistant
Steward Health
10.2021 - 11.2023
Associate Degree In Medical Assisting - Medical Assisting
Keiser University
Similar Profiles
Anita PittmanAnita Pittman
Clinical Quality Improvement Specialist/CPC at VillageMDClinical Quality Improvement Specialist/CPC at VillageMD
Lelia JohnsonLelia Johnson
Executive Assistant to C-Suite Executives at VillageMDExecutive Assistant to C-Suite Executives at VillageMD
Nicholas HopkinsNicholas Hopkins
Cloud Security Engineer at VillageMDCloud Security Engineer at VillageMD
Jeannette SotoJeannette Soto
Learning and Development Analyst at VillageMDLearning and Development Analyst at VillageMD
Ristian GaudinRistian Gaudin
Relationship Banker at Bank of AmericaRelationship Banker at Bank of America