Laura Kelley

• Expanded customer base through social media, networking, and relationship building.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Assisted new and current customers with online orders
• Knowledgeable with nutrition and fitness

Receptionist responsibilities

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Resolved customer problems and complaints.

Optician Responsibilities

• Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
• Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.

• Confirmed appointments, communicated with clients, and updated client records.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Corresponded with clients through email and telephone
• Maintained confidentiality of information regarding clients and company.
• Assisted with onboarding new clients and securing paperwork completion.

• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• EPIC computer system