Laura Kelman

• Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
• Conducted needs assessments to identify gaps in employees' skills and knowledge.
• Managed training calendars to inform participants of upcoming training session topics and dates.
• Maintained accurate records of all trainings conducted.

• Created detailed documentation of all configurations, processes and procedures related to the network environment.
• Monitored system performance to ensure optimal operation and security protocols are met.
• Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
• Implemented security measures such as firewalls, encryption technologies and access control lists to protect data from unauthorized access.

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• Assisted with check-ins and check-outs, including verifying identification and taking payment information.
• Maintained client accounts by obtaining, recording and updating personal and financial information.
• Assisted in training new front desk clerks on proper procedures and protocols.