Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Laura Kemp

Philadelphia,PA

Summary

Personal injury paralegal with over eight years of extensive expertise in managing complex legal and medical administrative tasks. Demonstrates strong communication and organizational skills, adept at case management, appointment scheduling, and document management, ensuring seamless client and patient care. Eager to leverage skills in an administrative or legal assistant role, enhancing team collaboration, and client satisfaction.

Overview

17
17
years of professional experience

Work History

Pre-Litigation Paralegal

Simon & Simon, PC
Philadelphia, PA
01.2017 - Current
  • Manage a large caseload of personal injury claims, including car accidents, workers' compensation, and slip-and-fall cases.
  • Efficiently schedule diagnostics, aligning with insurance protocols for optimal client service.
  • Coordinate client care through organized medical appointments, and reliable transportation services. Foster strong relationships with medical providers and adjusters to improve case outcomes.
  • Maintain a positive working relationship with fellow staff and management.
  • Prepare reports, correspondence, and other documents related to cases.
  • Provided regular updates to clients regarding their case status and any new developments.
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Lead Office Administrator

Nazareth Center for Physical Therapy Rehab
Philadelphia, PA
09.2015 - 01.2017
  • Managed patient data and insurance, ensuring precise and efficient processing.
  • Facilitated effective communication between therapists and management.
  • Verified insurance and processed payments with Meditech and Navinet.
  • Optimized therapist schedules for improved appointment management.
  • Enhanced record-keeping by organizing patient discharge charts.
  • Supervised administrative staff, including hiring, training and evaluating personnel.
  • Managed scheduling for all patient appointments

ER Patient Registrar

Aria Hospital
Philadelphia, PA
02.2014 - 09.2015
  • Greeted patients upon arrival at facility, collected required documents, and verified demographic information against existing records.
  • Enhanced patient satisfaction by streamlining financial and insurance procedures.
  • Maintained communication with medical staff by verifying physician referrals.
  • Processed payments, ensuring timely and accurate financial transactions.
  • Improved database accuracy by creating comprehensive patient profiles.
  • Trained new employees on proper use of registration systems and processes.
  • Provided excellent customer service while assisting patients with questions regarding registration procedures.

Sales Associate

Starbucks & Target
Philadelphia, PA
07.2012 - 05.2014
  • Enhanced customer satisfaction and loyalty through expert service, boosting repeat business.
  • Increased store profitability by driving sales and optimizing product placement.
  • Efficiently managed cash and phone operations, ensuring smooth transactions.
  • Maintained inventory organization, ensuring product availability and reducing shortages.
  • Improved product visibility through strategic display arrangements using planograms.
  • Handled customer complaints in a professional manner.
  • Provided accurate information about products, prices and services.
  • Built and maintained relationships with peers and upper management to drive team success.

Sales and Office Administrator

Marx Medical
Philadelphia, PA
01.2008 - 04.2011
  • Generated monthly sales reports to enhance decision-making and operational efficiency.
  • Responded to supervisor requests, ensuring seamless daily operations.
  • Organized workspace for improved accessibility and safety for customers and staff.
  • Managed sales tracking, optimizing office operations for greater efficiency.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Coordinated meetings, conferences and travel arrangements for staff members.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Performed clerical duties such as photocopying, faxing and scanning documents.

Education

High School Diploma -

Northeast High School
Philadelphia, PA
09-2010

Skills

  • Case management
  • Appointment scheduling
  • Insurance verification
  • Medical terminology
  • Document preparation
  • Communication skills
  • Customer service
  • Training and development
  • Computer skills
  • Documentation proficiency
  • Microsoft Office Suite
  • Telephone etiquette
  • Document management
  • Time management abilities
  • Administrative support

References

References available upon request.

Timeline

Pre-Litigation Paralegal

Simon & Simon, PC
01.2017 - Current

Lead Office Administrator

Nazareth Center for Physical Therapy Rehab
09.2015 - 01.2017

ER Patient Registrar

Aria Hospital
02.2014 - 09.2015

Sales Associate

Starbucks & Target
07.2012 - 05.2014

Sales and Office Administrator

Marx Medical
01.2008 - 04.2011

High School Diploma -

Northeast High School

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