Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Laura Kennedy

Bel Air,MD

Summary

Professional with strong background in safety, emergency response, and maintenance operations. Skilled in troubleshooting, repair, and preventive maintenance of complex systems. Known for effective team collaboration, adaptability, and achieving operational goals. Reliable under pressure, ensuring mission readiness and safety at all times.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Door Dasher

Doordash
01.2020 - Current


  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
  • Developed and maintained professional relations between customer, store personnel, and company.

Technician

Fireline Corporation
07.2019 - 08.2021
  • Diagnosed and resolved technical issues promptly to minimize downtime
  • Performed routine maintenance, repairs, and inspections on equipment and systems, ensuring optimal functionality following industry standards, regulations, and codes.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.


  • Provided technical support to customers regarding the operation, maintenance, and troubleshooting of their fire alarm systems
  • Created detailed documentation of all work performed, including installation records, test results, maintenance logs, and repair reports.
  • Maintained a safe working environment by adhering to company policies, procedures, safety guidelines, and industry best practices
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.


Store Associate

Aldi's
07.2018 - 07.2019
  • Assisted with inventory management, including receiving shipments, restocking shelves, and conducting regular stock checks
  • Supported loss prevention efforts by monitoring for suspicious behavior or thefts within the store premises
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.

Damage Controlman

US Navy
07.2014 - 07.2018


  • Work Center Supervisor included supervising three maintenance personnel to ensure procedures, standards, and deadlines were followed.
  • Oversaw all of the maintenance of emergency firefighting systems and equipment onboard.
  • Performed critical maintenance tasks on life-saving equipment such as breathing devices, fire pumps, hoses, nozzles ensuring peak performance during emergencies.
  • Completed inspections and any basic repair need to uphold strict performance standards.
  • Ensured structural integrity of the vessel, repairing leaks, ruptures, and other damages in a timely manner.
  • Optimized resource allocation during emergencies by establishing clear priorities based on potential impact to personnel and equipment.
  • Assigned, scheduled, and coordinated maintenance with multiple departments to ensure a smooth process.
  • Shipboard Fire Marshal, which required being lead for response to emergencies and inspecting the ship for discrepancies.
  • Assisted in maintaining the watertight integrity of the ship by inspecting and servicing hatches, doors, scuttles, and other fittings regularly.
  • Increased crew proficiency in damage control measures by providing hands-on training sessions and workshops.
  • Improved emergency response times through the development and execution of comprehensive drills simulating various shipboard emergencies.
  • Evaluated effectiveness of damage control systems using performance metrics and made recommendations for improvements as needed.
  • Managed hazardous materials effectively, mitigating risks associated with spills or accidents on board the vessel.
  • Aided in the development of ship-specific damage control plans, providing invaluable insight based on hands-on experience and expertise.


Education

Bachelor of Science - Emergency Management

Barry University
Miami, FL
12.2024

High School Diploma -

Baltimore Polytechnic Institute
Baltimore, MD
06.2014

Skills

  • Quick decision making
  • Safety Awareness
  • Lockout and tagout procedures
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Personnel management
  • Adaptability
  • Critical thinking abilities

Certification

Driver's License

Timeline

Door Dasher

Doordash
01.2020 - Current

Technician

Fireline Corporation
07.2019 - 08.2021

Store Associate

Aldi's
07.2018 - 07.2019

Damage Controlman

US Navy
07.2014 - 07.2018

Bachelor of Science - Emergency Management

Barry University

High School Diploma -

Baltimore Polytechnic Institute

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Laura Kennedy