Laura Kent
Springfield
Summary
Dedicated professional with a proven track record at Sophisticakes Bakery, enhancing customer satisfaction through exceptional service and maintaining high standards of sanitation. Skilled in patient care and safety, with significant experience in pediatric, psychiatric, and geriatric clinical settings. Demonstrates interprofessional collaboration and a positive attitude, ensuring high-quality care and efficiency in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bakery Counter Staff Member
Sophisticakes Bakery
06.2023 - Current
- Enhanced customer satisfaction by providing prompt and courteous service at the bakery counter.
- Maintained a visually appealing presentation of baked goods on display shelves while adhering to company guidelines.
- Efficiently managed customer inquiries, requests, and complaints to ensure a positive experience for all parties involved.
- Streamlined bakery displays for increased product visibility and sales.
- Collaborated with team members to optimize workflow and increase efficiency.
Pet Sitter
Surkis Family
03.2023 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
Pediatric Clinical Experience
Neumours Children's Hospital
02.2025 - 03.2025
- Monitored and recorded vitals.
- Communicated abnormal findings with nursing staff.
- Engaged in therapeutic communication with patients.
Psychiatric Health Clinical Experience
10.2024 - 11.2024
- Engaged in therapeutic communication with patients.
- Educated adolescent patients on stress coping mechanisms during a group therapy session.
- Collaborated with peers to develop patient care plans that encourage patient wellness.
Geriatric Clinical Experience
New Castle Rehabilitation Center
02.2024 - 03.2024
- Provided compassionate patient care through bathing, monitoring vital signs, and providing therapeutic communication.
- Collaborated with nurse aids and nurses to ensure patient safety by alerting staff when the patient was in distress.
Education
Nursing
University of Delaware
Newark, DE05-2026
Skills
- Excellent customer service
- Honest and trustworthy
- Positive attitude
- Interprofessional collaboration
- Clinical reasoning
- Sanitation procedures
- Health promotion
- Therapeutic techniques
- Patient care
- Patient safety
Certification
- Basic Life Support Certification (BLS)
Timeline
Pediatric Clinical Experience
Neumours Children's Hospital
02.2025 - 03.2025
Psychiatric Health Clinical Experience
10.2024 - 11.2024
Geriatric Clinical Experience
New Castle Rehabilitation Center
02.2024 - 03.2024
Bakery Counter Staff Member
Sophisticakes Bakery
06.2023 - Current
Pet Sitter
Surkis Family
03.2023 - Current
Nursing
University of Delaware
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