Laura Kerwin

• Developed strong relationships with potential buyers through excellent communication and customer service skills.
• Delivered engaging presentations to showcase home features and benefits, resulting in higher conversion rates.
• Collaborated with builders and designers to ensure timely completion of quality homes for client satisfaction.
• Managed client expectations throughout the home buying process, ensuring smooth transactions and positive experiences.
• Negotiated favorable terms for clients during contract discussions, securing optimal pricing and conditions.
• Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
• Utilized CRM software to track buyer information and preferences, tailoring communication efforts for maximum effectiveness.
• Maintained detailed knowledge of local real estate market trends ensuring accurate advice regarding property values and investment opportunities.
• Worked closely with internal team members such as mortgage officers, title agents, construction project managers for seamless transaction coordination.
• Handled objections from potential buyers effectively addressing concerns related to pricing location or design features enhancing chances of a successful sale.
• Prepared and presented contracts and other legal documents to clients.

Same as above.

• Maintained strong relationships with clients and sales team by effectively communicating project updates and addressing any concerns promptly.
• Ensured timely completion of all assigned projects by diligently managing time spent on each task without sacrificing quality or accuracy.
• Demonstrated flexibility in adapting to changing project requirements or new technologies within the industry.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery. Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
• Maintained professional, organized, and safe environment for employees and patrons.
• Maximized performance by monitoring daily activities and mentoring team members.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Communicated clearly with employees and vendors to keep everyone on same page and working toward established business goals.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed various communities to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Defined clear targets and objectives and communicated to other team members.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• New Home Sales: same job duties as previous employers