Laura Kettlewell
Waterford,MI
Summary
Accomplished Senior Searcher and Examiner for 40 years, known for attention to detail and critical thinking. Expertise in developing quality control measures and training junior staff. Ready to leverage skills to drive efficiency and compliance.
Overview
16
16
years of professional experience
Work History
Senior Searcher and Examiner
ASK Services, Inc.
Plymouth, MI
05.2010 - Current
- Analyzed examination data to ensure compliance with regulatory standards and accuracy of results.
- Developed and implemented quality control measures to enhance examination processes and outcomes.
- Trained and mentored junior searchers and examiners, fostering a collaborative team environment.
- Streamlined reporting procedures, reducing turnaround time for search and exam results significantly.
- Conducted comprehensive reviews of examination protocols to identify areas for improvement.
- Led cross-functional teams in strategic initiatives aimed at enhancing operational efficiency within the department.
- Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.
- Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
- Monitored students during tests.
- Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.
- Collaborated with team members to develop best practices for reviewing applications and maintaining accuracy.
- Reduced processing time by implementing streamlined workflows for more efficient application reviews.
- Assisted in the development of training materials, improving examiner knowledge and skillsets.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Communicated with customers to resolve common title issues.
- Researched information in municipal archives upon request of public officials or private citizens.
Education
Associate of Science - Business Administration
Oakland Community College
Commerce, MI06-1983
Skills
- Empathy and sensitivity
- Building student relationships
- Presentation skills
- Ethical judgment
- Damage assessment
- Supervision
- Confidential records management
- Accuracy and precision
- Document review
- File management
- Documentation review
- Title examination
- Notary public
- Title research
- Deadline management
- Legal compliance
- Loan documentation
- Title processing
- Real estate
- Customer service
- Document verification
- Problem-solving abilities
- Legal documentation
- Meeting preparation
- Legal terminology
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Effective communication
Timeline
Senior Searcher and Examiner
ASK Services, Inc.
05.2010 - Current
Associate of Science - Business Administration
Oakland Community College