Microsoft Products
Laura Keys
Pleasanton
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Office Manger
Finishline Quick Lube
01.2017 - 09.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Box Office Manager
Comedy Works
03.2015 - 10.2015
- Improved box office efficiency by streamlining ticketing processes and implementing user-friendly software.
- Managed daily operations for smooth box office functioning, ensuring excellent customer service.
- Increased overall sales with targeted marketing strategies and promotional campaigns.
- Collaborated with event organizers to ensure successful coordination of ticket sales and venue logistics.
- Implemented effective inventory management systems to maintain accurate records of ticket availability and sales.
Assistant Manager
Little Caesars Pizza
01.2009 - 06.2012
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Associate of Science - Computer Information Systems
Penn Foster College
Scottsdale, AZ06.2025
High School Diploma -
Cherokee Trail High School
Aurora, CO05.2011
Skills
- Employee Supervision
- Inventory Control
- Expense Reporting
- Customer Service
- Office Management
- Organizational Skills
- Clerical Support
- Scheduling
- Payroll and Budgeting
- Phone Etiquette
- Proficient with all Microsoft Products
- Excellent Computer Skills
Software
Quickbooks
Timeline
Office Manger
Finishline Quick Lube
01.2017 - 09.2019
Box Office Manager
Comedy Works
03.2015 - 10.2015
Assistant Manager
Little Caesars Pizza
01.2009 - 06.2012
Associate of Science - Computer Information Systems
Penn Foster College
High School Diploma -
Cherokee Trail High School