Laura Kimmell
Newport,TN
Summary
Dedicated and reliable caregiver skilled in compassionate communication, patient management, and special needs care. Demonstrates strong ethics and problem-solving abilities to enhance client quality of life.
Overview
16
16
years of professional experience
Work History
Direct Support Professional Caregiver
Lakeway Achievement Center
Morristown, TN
01.2026 - Current
- Collaborated with healthcare professionals to ensure comprehensive care and support plans were effectively implemented.
- Monitored client behavior and reported changes to supervisors for timely interventions.
- Facilitated recreational activities to enhance social skills and community engagement among clients.
- Maintained accurate documentation of client progress and care services delivered.
- Provided emotional support to clients, fostering a nurturing environment that encouraged personal growth.
- Educated clients on life skills, promoting confidence and enhancing their quality of life.
- Adapted care strategies based on individual client needs, ensuring personalized support in diverse situations.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Served as a knowledgeable advocate for clients during interactions with external agencies or service providers ensuring their rights, preferences, and needs were respected.
- Demonstrated flexibility in adapting to changing client needs or scheduling requirements while maintaining a high level of professionalism at all times.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
- Enhanced client independence by providing personalized support and implementing individualized care plans.
- Supported clients'' emotional well-being by building rapport, providing companionship, and actively listening to their concerns.
- Assisted clients with daily living activities to promote independence and self-sufficiency.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Manager on Duty
McDonald's Restaurant
Morristown, TN
05.2010 - 01.2026
- Directed daily operations to align with company standards and improve customer satisfaction.
- Trained and mentored staff on best practices for food safety and quality control.
- Implemented inventory management strategies to reduce waste and improve cost control.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Streamlined shift schedules to optimize labor efficiency while maintaining service levels.
- Conducted regular performance evaluations, providing feedback to drive employee development.
- Coordinated team meetings to discuss goals, challenges, and operational improvements.
- Analyzed sales trends to develop effective promotional strategies that increased revenue opportunities.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Established clear lines of authority within the team hierarchy which contributed towards improved collaboration amongst colleagues.
- Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
- Led successful cross-functional projects to drive business growth and improve operational efficiency.
- Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
- Developed and implemented strategies to increase sales and profitability.
- Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch the attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
Education
High School Diploma -
WEST HIGH SCHOOL
Morristown, TN05-2010
Skills
- Health emergency response
- Special needs care
- Elderly care
- Patient management
- Patient assessments
- Safety training
- Health and safety awareness
- Client support
- Customer assistance
- Problem-solving
- Issue resolution
- Communication skills
- Multitasking and organization
- Time management
- Time prioritization
- Task prioritization
- Dependable and responsible
- Work ethic
- Strong ethics
- Work ethic and integrity
- Professionalism and courtesy
- Respectful and compassionate
- Compassionate communication
- Relationship building
- Detail-oriented
- Effective communication
- Written and verbal communication
- Positive attitude
- Patience and empathy
- Punctuality
- Safety awareness
- Health and safety awareness
Languages
English
Full Professional
Interests
WORKING HARD AND TAKING CARE OF MY FOUR CHILDREN
Timeline
Direct Support Professional Caregiver
Lakeway Achievement Center
01.2026 - Current
Manager on Duty
McDonald's Restaurant
05.2010 - 01.2026
High School Diploma -
WEST HIGH SCHOOL