Laura King

• Answered patient and family calls for Alpha Home Health Care support needs.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Resolved service concerns with empathy and clear communication.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Developed strong customer relationships to encourage repeat business.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Documented call details, care requests, and follow-up tasks accurately.
• Coordinated delivery updates with caregivers and clinical staff.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Handled referral inquiries from hospitals, physicians, and discharge planners.
• Provided exceptional customer service to ensure customer satisfaction.

• Greeted customers at convenience center and provided friendly sales support.
• Operated cash register, processed payments, and handled cash drawer.
• Restocked merchandise on sales floor and maintained neat product displays.
• Checked inventory levels and reported low stock to management.
• Assisted customers with product questions and item location.
• Prepared front counter areas and kept service spaces clean.
• Supported fuel station customers with purchases and store transactions.
• Helped customers find specific products, answered questions, and offered product advice.
• Greeted customers and provided exceptional customer service.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Handled customer complaints in a professional manner.
• Answered incoming telephone calls to provide store, products and services information.
• Worked with fellow sales team members to achieve group targets.
• Assisted customers with product selection, sizing and styling.
• Maintained cleanliness of store environment including floors, windows, displays.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Built and maintained relationships with peers and upper management to drive team success.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Maintained up-to-date knowledge of store merchandise and policies.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Received and displayed product shipments on store retail shelves upon delivery.
• Conducted inventories on a regular basis to track stock levels.
• Adhered to company initiatives and achieved established goals.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

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• Greeted all customers with professionalism
• Assisted customers with flower orders, bouquet selections, and gift recommendations at Buds 2 Blooms.
• Answered phone inquiries about arrangements, delivery options, and event requests.
• Processed sales transactions through point-of-sale system and handled cash payments.
• Scheduled pickup and delivery orders with clear communication and accurate details.
• Coordinated with floral team to confirm order changes and special requests.
• Resolved customer concerns with polite service and careful attention to flower quality.
• Maintained clean counter area and organized order tickets for daily workflow.
• Supported wedding and sympathy arrangements with thoughtful service and timely updates.
• Answered customer inquiries and provided accurate information regarding products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Developed strong customer relationships to encourage repeat business.
• Developed strong relationships with customers by providing personalized assistance and support.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Provided exceptional customer service to ensure customer satisfaction.
• Identified opportunities for upselling additional products or services based on customer needs.
• Delivered all arrangements.