Laura Kirvan
Clintonville,WI
Summary
Developed strong communication and problem-solving skills in customer-focused environment, seeking to transition into new field. Adaptable and quick to learn new processes and technologies. Dedicated to providing exceptional service and contributing positively in new roles.
Overview
5
5
years of professional experience
Work History
Call Agent
AHT Wisconsin Windows
05.2024 - Current
- Built strong customer relationships with empathetic communication and active listening skills.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Volunteer
Care Partners Assisted Living
08.2019 - 05.2021
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
High School Diploma -
Appleton North High School
5000 N Ballard Rd, Appleton, WI 5491305-2024
Skills
- Problem-solving skills
- Call center experience
- Answering questions
- Customer communications
- Written communication skills
- Google Applications (Docs, Slides, Sheets, etc)
- Proficient in Microsoft Word and Powerpoint
- Working knowledge of Microsoft Excel
- Proficient in Adobe (Photoshop, Illustrator, Adobe Lightroom)
- Gathering information
- Customer Service
- Multitasking
Timeline
Call Agent
AHT Wisconsin Windows
05.2024 - Current
Volunteer
Care Partners Assisted Living
08.2019 - 05.2021
High School Diploma -
Appleton North High School
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