Laura Kluesner
Huber Heights,OH
Summary
I am seeking a employment in a professional atmosphere. I am looking for a long term career to hopefully retire from one day. Highly organized professional specializing in efficient scheduling processes and team collaboration. Proven ability to optimize schedules and enhance operational flow. Known for reliability and flexibility, ensuring seamless coordination even in dynamic environments. Key skills include time management, conflict resolution, and adaptability.
Overview
18
18
years of professional experience
Work History
Initial Operating Experience Scheduling Coordinator
PSA Airlines
10.2019 - Current
- Schedule new hire First Officers for their in-air aircraft training with a qualified instructor.
- Schedule First Officers who have more than 1000 flight hours for their in-air Captain upgrade training with a qualified instructor.
- Work with the Federal Aviation Administration to schedule Captain upgrade students for their required Line Check with the FAA before their training is able to be completed.
- Work with the FAA to schedule our current instructors yearly training to insure they stay qualified and to schedule incoming instructors to become qualified.
- Upon completion of the crew members training I reach out to them to build their monthly schedules for the current and following month.
- I schedule Special Line Flying which is flying with an instructor to be evaluated after an issue has brought to the attention of the safety department and/or management.
- I schedule all the monthly required line checks for crew members to stay qualified and line checks for all international cities to insure we are able to continue operating to those locations.
- I complete daily and monthly reports that is sent to all of management to make decisions on staffing and base coverage.
- I run teams meetings.
- I have cross trained on scheduling the Flight Attendants and will fill in when needed.
- I answer calls and emails daily.
- I filled in as manager while my manager was on leave and completed all manager reports and ran all of her scheduled teams meetings.
Flight Crew Scheduler/ Legalities
PSA Airlines, Inc.
07.2015 - Current
- Make/take and answer phone calls (approximately 30 calls and 50 emails daily)
- Answer questions of crew members
- Take and cover all call offs, make sure all flights are covered,
- Notify crew members of any changes, make sure all schedule modifications are completed correctly
- Submit hotel and Uber request
- Run reports to make sure there are not any violations.
- Track times between flights, overnight times, flight hours and duty days to make sure all crew members are scheduled legally.
- Update flight times and crew member schedules as need to make sure flying is legal and modify schedules as needed.
Customer Service Representative
assurant/ nationstar mortgage
01.2012 - 07.2015
- Answer phones and emails
- Call out to insurance companies, update and pay insurance policies
- Update claim information and request checks to be sent to home owners for repairs
- Fax/mail documents
- Submit escrow analysis, go over escrow accounts, answer questions, and submit research requests.
- Escrow certification.
customer service representative
Time Warner Cable
04.2010 - 09.2011
- Answer phones
- billing
- upsell services, add/remove services
- trouble shooting internet, phone and cable
- scheduled technicians
customer service representative
Victoria's Secret Direct
03.2008 - 04.2010
- Answered phones
- took orders, sold items, tracked packages, reshipped lost /damaged items
- entered and filed paperwork
- helped customers
- signed customers up for credit cards
- went over billing.
cashier
Bath and Body Works
10.2007 - 03.2008
- Answered phones
- ran register
- helped customers
- cleaned and stocked store
- floor sets, and back stock
- shipping and receiving
- worked sales floor
Education
Some College (No Degree) -
Sinclair Community College
Huber Heights, OHSkills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Time management skills
- Teamwork and collaboration
- Attention to detail
- Schedule management
- Strategic planning
- Critical thinking
- Office administration
- Effective multitasking
- Deadline oriented
- Scheduling
- Task delegation
- Office management
- Administrative duties
- Customer service and support
- Documentation and reporting
- Project tracking
- Calendar coordination
- Confidentiality requirements
- Documentation skills
- Schedule organization
- Travel arrangements
About me
I have children who are my world, and I am looking for a stable reliable job to help support my family. I am looking for a full time job and am willing to work any shift.
Timeline
Initial Operating Experience Scheduling Coordinator
PSA Airlines
10.2019 - Current
Flight Crew Scheduler/ Legalities
PSA Airlines, Inc.
07.2015 - Current
Customer Service Representative
assurant/ nationstar mortgage
01.2012 - 07.2015
customer service representative
Time Warner Cable
04.2010 - 09.2011
customer service representative
Victoria's Secret Direct
03.2008 - 04.2010
cashier
Bath and Body Works
10.2007 - 03.2008
Some College (No Degree) -
Sinclair Community College
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