Laura Knickelbein
Brooksville
Summary
Dynamic professional with a proven track record at South Oxford Management, excelling in property management and resident relations. Expert in Yardi software and meticulous record-keeping, successfully reduced vacancy rates through innovative marketing strategies. Strong interpersonal skills fostered lasting tenant relationships, enhancing overall satisfaction and driving lease renewals.
Professional with strong background in community management with a Certified Apartment Manager designation, known for delivering results through effective team collaboration. Adept at managing resident relations, coordinating events, and ensuring smooth operations. Reliable and adaptable, skilled in conflict resolution, property management software, and fostering positive community environments. Consistently focused on achieving goals and meeting evolving needs of community.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
South Oxford Management
09.2023 - Current
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
Leasing Professional
South Oxford Management
05.2021 - 08.2023
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Assisted property managers in budget development and financial reporting, contributing to timely decision-making processes.
- Invited prospects to fill out application upon completion of property tour.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Organized community events to foster a positive living environment for all residents.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Kept properties in compliance with local, state, and federal regulations.
- Maximized rental income while minimizing expenses through effective planning and control.
Leasing Associate
The Liberty Group Apartment Staffing
06.2018 - 05.2021
- Coordinated closely with maintenance staff in resolving tenant issues, ensuring a seamless experience for residents and minimizing disruptions.
- Optimized advertising efforts by consistently evaluating performance metrics, leading to increased cost-efficiency in promotional campaigns.
- Implemented tenant retention programs to enhance overall satisfaction levels, resulting in improved lease renewal rates.
- Maintained thorough records of all transactions and correspondence, supporting accurate reporting and compliance efforts.
- Provided exceptional customer service throughout the leasing process, ensuring a smooth transition into residency.
- Utilized advanced software tools to track leasing activity, allowing for data-driven decision making and strategic planning.
- Negotiated favorable lease terms for prospective tenants while maintaining profitability for property owners.
- Implemented innovative marketing tactics to generate increased traffic for available units, leading to a reduced vacancy rate.
Member Relations Specialist
Community Care Health Network
09.2020 - 03.2021
- Maximized efficiency in member data management through meticulous record-keeping practices.
- Coordinated training sessions for staff members to improve their understanding of relationship-building techniques, leading to enhanced member experiences.
- Expedited resolution of complex issues with effective communication between members and internal departments.
- Contributed to increased revenue by identifying upselling opportunities during interactions with members.
- Enhanced member satisfaction by addressing and resolving concerns in a timely and professional manner.
- Achieved streamlined processes within the department by implementing innovative solutions such as software upgrades or procedural changes.
- Collaborated with cross-functional teams to develop initiatives aimed at enhancing member experience.
- Boosted member retention rates by providing exceptional customer service, tailored to individual needs.
- Strengthened relationships with key accounts by initiating regular follow-ups and offering personalized support.
Property Manager's Assistant
RE/MAX Marketing Specialists
10.2018 - 12.2019
- Developed and maintained project documentation for reliable records.
- Planned, monitored and analyzed project costs to meet financial goals.
- Monitored and tracked project metrics and collected data to share with project members.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Partnered with project team members to identify and quickly address problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Generated weekly and monthly status reports for helpful progress tracking.
- Negotiated contracts and agreements with vendors for constructive supplier relations.
- Identified and resolved risks to minimize project disruption.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Real Estate Agent
Coastline Realty Services
10.2010 - 02.2018
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Presented purchase offers to sellers for consideration.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Utilized advanced CRM tools to manage client interactions efficiently, ensuring timely follow-up and service delivery.
- Negotiated favorable terms for buyers, ensuring their satisfaction and future referrals.
- Collaborated with interior designers to stage homes, increasing their appeal and selling price.
- Increased client portfolio by strategically networking at industry events and maintaining strong relationships with existing clients.
Education
Master of Science - Public Administration/ Social Work
Florida State University
Tallahassee, FLBachelor of Science - Business/ Social Work
Saint Leo University
Saint Leo, FLSkills
- Payment processing
- Property management
- Records and database administration
- Website management
- Meticulous and detail-oriented
- Cross-functional coordination
- Financial records oversight
- Yardi software proficiency
- Deposit accounting
- Strong interpersonal skills
- Resident relations
- Property inspections
- Customer relationship management
- Daily operations management
- Payment management
- CRM software
Certification
Certified Apartment Manager (CAM)
Certified Apartment Leasing Professional (CALP)
Timeline
Assistant Community Manager
South Oxford Management
09.2023 - Current
Leasing Professional
South Oxford Management
05.2021 - 08.2023
Member Relations Specialist
Community Care Health Network
09.2020 - 03.2021
Property Manager's Assistant
RE/MAX Marketing Specialists
10.2018 - 12.2019
Leasing Associate
The Liberty Group Apartment Staffing
06.2018 - 05.2021
Real Estate Agent
Coastline Realty Services
10.2010 - 02.2018
Master of Science - Public Administration/ Social Work
Florida State University
Bachelor of Science - Business/ Social Work
Saint Leo University
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