Laura Knight
Fowlerville,MI
Summary
Detail-oriented professional with extensive experience in insurance claims processing and diagnostic coding. Known for exceptional organizational skills and effective communication, contributing to streamlined clinic operations and enhanced patient care.
Overview
42
42
years of professional experience
Work History
Assistant Office Operations
Henry Ford Oakland Internal Medicine
Milford, Michigan
10.1995 - Current
- Coordinated patient appointments and managed scheduling for efficient clinic operations.
- Prepared and maintained patient records using electronic health record systems.
- Communicated effectively with patients regarding treatment plans and follow-up care.
- Processed insurance claims and verified patient eligibility for services provided.
- Trained new staff on office protocols and maintained a positive team environment.
- Greeted visitors, clients and guests in a professional manner.
- Entered data into databases accurately and efficiently.
- Handled confidential information with discretion and integrity.
- Coordinated patient referrals to specialists and services within healthcare network.
- Reviewed referral requests for accuracy and completeness before processing.
- Communicated with patients to gather necessary information for referrals.
- Maintained detailed records of referral activities in electronic health systems.
- Collaborated with healthcare providers to streamline referral processes and communications.
- Educated patients on the referral process and next steps in care.
- Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
- Obtained PA for services such as diagnostic imaging.
- Answered questions and resolved concerns raised by both patients and specialists.
- Processed and verified billing information for accuracy and compliance.
- Managed customer inquiries regarding billing discrepancies and adjustments.
- Answered customer inquiries regarding billings, payments, account status.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
Medical Receptionist
Milford Health Care Clinic
Milford, Michigan
02.1985 - 09.1995
- Managed patient check-in and check-out processes efficiently.
- Answered multi-line phone system to address patient inquiries promptly.
- Coordinated communication between patients and medical staff effectively.
- Maintained organized and confidential patient records in the clinic's database.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Transcribed medical reports with accuracy and attention to detail.
- Utilized transcription software to convert audio recordings into written text.
- Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
- Demonstrated strong knowledge of medical terminology and anatomy.
Medical Transcriptionist
Riverside Osteopathic Hospital
Trenton, MI
01.1984 - 02.1985
- Transcribed medical reports with accuracy and attention to detail.
- Reviewed and edited documents for grammar and punctuation errors.
- Utilized transcription software to convert audio recordings into written text.
- Organized and managed files for easy retrieval of patient records.
- Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
- Demonstrated strong knowledge of medical terminology and anatomy.
- Recorded and filed patient data and medical records.
- Translated medical jargon and short-hand data into correct terminology.
Education
Medical Secretarial Program
Dorsey Business School
Southgate, MI06-1983
Skills
- Insurance claims processing
- Diagnostic coding
- Problem solving
- Attention to detail
- Multitasking and organization
- Referral management
- Insurance verification
- Medical terminology
- Insurance precertification processes
- Time management abilities
References
References available upon request.
Timeline
Assistant Office Operations
Henry Ford Oakland Internal Medicine
10.1995 - Current
Medical Receptionist
Milford Health Care Clinic
02.1985 - 09.1995
Medical Transcriptionist
Riverside Osteopathic Hospital
01.1984 - 02.1985
Medical Secretarial Program
Dorsey Business School
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