Laura Kontio
Hazel Green,AL
Summary
Dynamic and detail-oriented Administrator at Wright Construction, skilled in recordkeeping and team leadership. Enhanced workflow efficiency and improved interdepartmental communication, fostering a collaborative environment. Recognized for exceptional customer service and conflict resolution, ensuring optimal team performance and client satisfaction. Proficient in data management and adept at maintaining confidentiality.
Overview
10
10
years of professional experience
Work History
Administrator
Wright Construction
Huntsville, AL
06.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
Front Office Coordinator
Brent Cornelius DDS
01.2017 - 12.2018
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
Administrative Office Coordinator
Chaffins, Batdoof, and Austell
Marietta, GA
01.2016 - 07.2017
- Supported executive-level staff with calendar management, meeting preparation, and correspondence handling.
- Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
- Provided exceptional customer service to both internal employees as well as external visitors, vendors or partners during face-to-face interactions at the front desk.
- Contributed to company growth through research on potential new business opportunities and collaboration on marketing strategies.
- Optimized workflow processes to improve overall departmental efficiency using time-saving software tools like project management applications or spreadsheet templates.
Education
Hillgrove High School
Powder Springs, GA2013
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Decision-making
- Team building and leadership
- Personable and approachable
- Conflict resolution
- Schedule coordination
Timeline
Administrator
Wright Construction
06.2024 - Current
Front Office Coordinator
Brent Cornelius DDS
01.2017 - 12.2018
Administrative Office Coordinator
Chaffins, Batdoof, and Austell
01.2016 - 07.2017
Hillgrove High School